Bar Manager

1 week ago

Camps Bay, South Africa The Twelve Apostles Hotel and Spa Full time

**Job Purpose**:
To lead, manage and support the Leopard Bar operations and Mini Bar service on a day-to-day basis.

**Employee Value Proposition**:
This challenging position offers variety and freedom from repetition and opportunities to be assertive within the dynamics of a strong team where you meet and interact with new people daily; whilst operating within clearly defined standards and expectations; where your specialised bar expertise can be recognised.

**Organisational Positioning**:

- **Department**:Food and Beverage Department
- **Reporting to**:Food and Beverage Manager
- **Location**:The Twelve Apostles Hotel Premises

**Key Performance Objectives**:
To manage the Leopard Bar Team in according with Red Carnation Hotel Management principles by:

- Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- Ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet.
- Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required.
- To support and lead the Leopard Bar team

Managing staff and the outlet operation on a day-to-day basis ensuring that:

- Guest Service is in accordance with Red Carnation Hotels standards
- Mise en place requirements are completed in accordance with SOP
- Operating Equipment is correctly managed to ensure sufficient stock and mínimal breakages
- To ensure that whenever necessary corrective action is taken when staff do not meet the standards
- ensuring that beverage stock movement is correctly and accurately tracked; as well as captured on FnBShop
- ensuring end of service cash-ups and float management are completed in accordance with SOP
- co-ordinating special requests and extraordinary tasks in accordance with SOP
- monitoring and reporting cover counts and average spend trends
- actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
- ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels

Application Deadline: 2024/11/07

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