Hospitality Operations Manager

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**Hospitality Operations Manager**

**Are you a highly adaptable professional with an outstanding talent for seamless coordination, operational excellence, and impeccable attention to detail? Do you thrive in dynamic environments and gracefully navigate change with resilience? If this is true for you and you have a deep passion for genuine hospitality as well as delivering exceptional guest experience, this position might be the perfect opportunity for you**

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**What We Do at Kumi and Why**

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Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.

Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.

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**Your Role & Impact**

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As one of our Hospitality Operations Managers, you are a vital link between our guests, our property owners, and the entire Kumi team. From ensuring our properties are impeccably maintained to curating unforgettable holiday experiences, you will embody the Kumi ethos of personalised care and outstanding service quality, and not just meet but consistently exceed the expectations of both our guests and property owners.

**Note: This full-time, permanent position requires adaptability to the demands of the hospitality industry, including long hours and being on call 24/7 at times. It is based in Camps Bay, Cape Town, and requires your own reliable transportation and a valid driver’s license. You will need to use your car for work-related travels.**

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**Your Unique Profile**

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**Profile: Personal Qualities**
- Great, natural affinity for people and passionate about hospitality.
- Precision and reliability: Handle your tasks with care and accuracy.
- A strong sense of responsibility, exceeding the average
- Outstanding capability to develop practical solutions with a can-do spirit.
- Flexible, energetic, and ready to handle the demands of a fast-paced environment without losing sight of priorities.
- Resilience and dedication: perseverant and willing to go the extra mile.
- Attentive and thoughtful, paying close attention to details that enhance guest experience and ensure operational excellence.
- Confident and assertive, addressing challenges directly and communicating clearly, rather than avoiding conflict.
- Collaborative team spirit and committed to nurturing an inclusive environment where every team member feels valued, safe, and empowered.

**Profile: Professional Skills**
- Minimum of 2 years of proven leadership experience in hospitality management, with a track record of driving operational success.
- Well-versed in property and maintenance management, proficient in overseeing and handling daily front
- and back-of-house operations, along with all related administrative duties.
- Exceptional operational planning abilities and outstanding organisational skills.
- Strong problem-solving expertise with a structured, systematic approach to prioritising tasks and addressing challenges efficiently and creatively.
- Digitally agile, with the ability to adapt to new tools and technologies effectively.
- Valid driver’s license and own reliable transport.

**We seek individuals who don’t just fit into our vibrant culture but actively contribute to its growth and evolution. Success in this role requires not only technical expertise but also empathy, collaboration, and a dedication to fostering both personal growth and the well-being of the entire team.**

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**Your Key Responsibilities**

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**Operational Support & Oversight**:
Assist the Head of Operations (HoO) in managing and actively participating in the day-to-day operations of the guesthouse and property portfolio, ensuring seamless processes with a hands-on approach.
- Oversee property management, including maintenance, service, security, and upholding property standards.
- Manage guest operations, including departure/arrival procedures, resolving guest issues, and ensuring excellence across all operational aspects.
- Conduct daily property readiness checks to ensure all guesthouses, villas, and apartments meet required standards before arrivals.
- Review and approve housekeeping schedules, ensuring adequate coverage and task completion.
- Track daily Asana tasks, followin