Administrative & Office Support Assistant

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Administrative & Office Support Assistant

**Job Location**:Office Based - Milnerton, Cape Town, South Africa**:
**Job Type**:Permanent, Full Time**:
As part of our insurance claims contact centre, the **Administrative & Office Support Assistant**will be there to provide valuable administrative support, helping to coordinate a variety of administrative and processing activities for the claims department.

**Working Hours**

This role is based on a full-time schedule of 40 hours per week, typically worked as five 9-hour shifts (including a 1-hour unpaid break). Shifts are scheduled across a variety of patterns within the operating hours of 8:00 AM to 6:00 PM, Monday to Sunday, to align with customer demand. While shift coverage may vary, the majority of core shifts will fall between Monday and Saturday.

There may be occasions where duties will need to be performed outside of standard business hours to ensure continuity of service and support and deliver in line with business needs. You will know your shift patterns at least 6 weeks in advance.

**The Role Specifics**:

- **Administrative Support**:Assist the wider claims team with general administrative tasks, including scheduling follow-ups, generating reports, recruitment, and supporting audit processes.
- **Data Entry**:Accurately input claims information into internal systems, ensuring all records are complete and up to date.
- **Invoice Management**:Process and reconcile supplier invoices related to claims, ensuring timely and correct payments.
- **Electronic Processing of Information**:Handle electronic documentation and workflows, including uploading, categorising, and distributing claims-related files.
- **System Updates**:Maintain and update customer and claim records across multiple platforms, ensuring consistency and compliance.
- **Visitor & Security Management**:Greet visitors, manage daily logs, and issue security passes to support health and safety protocols.
- **Communication & Coordination**:Handle the switchboard, field calls, and organise meeting room bookings, including arranging buffets and setting up rooms.
- **Post & Courier Handling**:Receive, distribute, and arrange outgoing post and courier deliveries efficiently.
- **Office Supplies & Task Prioritisation**:Manage stationery distribution and prioritise daily reception tasks to ensure smooth front-of-house operations.
- The role may involve making and receiving calls to support claims department processing, including liaising with internal or external stakeholders to clarify details or follow up on outstanding actions.

**Key Skills & Competencies**:

- **Experience**in a customer service office environment preferred.
- **Organisation & Prioritisation**:Ability to manage multiple tasks, prioritise urgent requests, and maintain structured workflows.
- **Attention to Detail**:Ensures accuracy in data entry, record keeping, and document handling.
- **Data Entry & System Management**:Confident using internal systems and databases to input and update claims information.
- **Communication Skills**:Clear and professional handling of online enquiries and internal coordination.
- **Excel Proficiency**:Comfortable using spreadsheets for tracking and updating centralised information.
- **Team Collaboration**:Works effectively with Claims Handlers and other departments to support smooth operations.

**The skills that will be developed once working**:
We will provide all the Sedgwick specific training you need to thrive in this role.

**What will you get for this role?**:

- Structured programmes with clear timescales & transparent career pathways
- Fully supported professional qualifications with rewards
- Competitive salary

**Our other benefits include**:

- Private healthcare plan (including pre-existing conditions)
- A Self Invested Personal Pension Scheme, including life & disability cover
- Annual leave allowance of 25 days + public holidays

**Next steps for you**:
Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.