Rooms Division Manager

6 days ago

Cape Town, South Africa Hospitality Jobs Africa Full time

Diploma in Hospitality Management

Minimum of 5 years' experience in a similar role

Driver's license with own reliable transport

Strong Opera experience

Familiar with all duties and procedures in the Rooms Division of a Hotel

Management

Ensure the efficient and productive running of the Guest Relations, Concierge, Reservations, Front Office and Housekeeping Departments

Maintain the Management of the Heads of Departments in your Division with regards to Performance Management, Discipline, Coaching and Development.

Ensure effective communication amongst the departments in the Rooms Division as well as between other Departments in the Property.

Ensure that all information cascaded down from Groups Support Services is cascaded down to all the employees reporting to you.

Ensure that Groups Support Services is aware of incidents or changes on the property that might affect other parts of the Company or other Properties.

Ensure that all stores are managed, classified, labelled, secured and packed as per the set standards.

Operations

Perform regular walkabouts of the property to ensure that all areas are up to set standards.

Deal with escalated guest complaints from the Rooms Division that the Heads of Departments were unable to settle fully.

Ensure that back-of-house and front-of-house areas are of the same standard.

Administration

Evaluate public guest opinions through online portals such as Trip Advisor

Investigate all guest complaints for the property

Initiate programs, policies and procedure to mitigate the possibility of further complaints and with the focus on continuous improvement.

Financial

Spot-check the stock takes of all departments in the Rooms Division to ensure that proper procedure are being followed

Ensure that Purchase Order procedures are followed - quote, authorisation, delivery, and payment.

Ensure that the Package Potentials and Headcounts within your Division are always within optimal levels to ensure maximum productivity within the budget.

Human Resources

Ensure that the correct Recruitment Process is followed for all new recruits within the Rooms Division.

To hold regular on-the-job training and coaching sessions to ensure that staff perform their duties effectively and efficiently.

Conduct probationary and performance reviews timeously.

Accurately complete HR Status forms and submit them before the deadline.

Ensure that the dress code procedures for the Rooms Division is in place and that the Heads of Department are keeping their employees neat and tidy.

To ensure that fair and equitable discipline is applied.

Manage your staff files.

Between 3 - 5 Years

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