Debt Collections and Customer Relations Administrator

1 week ago

Maitland, South Africa Apart Distribution (Pty) Ltd Full time

**Who we are **
**Apart Distribution Pty Ltd**

We are a dynamic and growing company passionate about delivering exceptional customer service and maintaining strong relationships across our diverse client base over South Africa, Namibia and Botswana. We represent the brand Pocket Perfume, one of the leading inspired fragrance distributors in South Africa. We’re looking for a motivated and detail-oriented Customer Relationship Administrator to join our team and support our commitment to excellence across all subsidiary companies.

**Key Responsibilities**:

- Oversee and maintain high standards in administrative and bookkeeping functions.
- Manage debt collection processes to ensure aged debt over 90 days remains below 15-20% of total debt.
- Keep the aged debt tracker updated with all relevant contact activity, RAG ratings, escalations, and bureau correspondence.
- Conduct regular (daily/weekly/monthly) debt follow-ups based on escalation level and contact history.
- Ensure timely escalation of debt issues to management and directors as needed.
- Provide telesales support to the sales team and ensure monthly customer contact for each store.
- Manage relationships with online customers, ensuring feedback, communication, and delivery timeframes (3-4 days) are upheld.
- Uphold outstanding levels of customer service in all interactions.
- Perform basic bookkeeping and admin tasks as needed.
- Maintain the daily sales tracker for accurate reporting and trend analysis.
- Flexibly undertake additional duties consistent with the role.
- Strong interpersonal and communication skills
- Organized, with excellent attention to detail
- Comfortable working in a customer-facing and admin-intensive environment
- Proactive in problem-solving and escalation processes
- Experience in debt collection, telesales, or customer service is advantageous
- Proficient in Microsoft Office (Microsoft suite) and general CRM or accounting systems (Pastel, Sage, etc.)

**Why Join Us?**
- Be part of a supportive and energetic team
- Contribute to a company that values professionalism and customer excellence
- Opportunities for growth and development across departments

**Working hours**
- Monday to Friday - 08h30 - 16h30

**Job Types**: Full-time, Permanent

Pay: R9 000,00 - R11 000,00 per month

**Experience**:

- Customer Relations and Debt Collection: 3 years (required)

**Language**:

- English (required)
- Afrikaans (preferred)

Work Location: In person

Application Deadline: 2025/06/20

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