Technical Customer Service Administrator/coordinator
1 week ago
Currently recruiting an Technical customer service/Admin Clerk to assist the technical manager and technical team with administrative support. Position will be based in Maitland, Cape Town, full-time in office.
**Job Description**:
Output 1:
Technical Administration
- Client focus Key Actions: Receive and log all calls corresponding with customers on status of repair, possible delays and completion dates.
Courtesy calls obtaining information on repairs done, possible future repairs and general status of equipment
Output 2: Technical Administration - Accounts focus Key Actions: Track all supplier invoices and linking to relevant job cards.
Process job cards which consist of costing, obtaining approvals and submission for invoicing.
Tracking reports on monthly basis
Output 3: Technical Administration - Admin focus Key Actions: Ability to direct technicians to various jobs.
Following up on completion of jobs.
Supply technical manager with weekly reports on (job card tracking, technicians hours and progress on department meeting targets)
**Requirements**:
- Must be punctual by nature
- Polite telephone skills
- Honesty and integrity
- Experience with client/customer conflict - and comfortable to handle it in a professional way.
- Attention to detail
- Outlook experience
- Excel experience
- Must be able to follow a process - analytical/ methodical thinker
- Previous sales experience an advantage
**Job Types**: Full-time, Permanent
**Salary**: R10,000.00 - R14,000.00 per month
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