Switchboard Operator

2 days ago

Durban, South Africa La Lucia Medical Healthcare Hospital Full time

Advert Ref: RMQ819

Advert Title: Switchboard Operator

Area: La Lucia, Durban

Advert Type: Full-Time

Working Hours: 40 Hours

Time Conditions: Dayshift

**Salary**: R18,000 - R36,000

ROLE SUMMARY

The Switchboard Operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures.

RESPONSIBILITIES AND DUTIES
- To answer incoming, internal and designate outgoing calls in a professional and pleasant manner
- Liaise and communicate with doctors, executive personnel, public and colleagues
- Be able to designate complaints to relevant channels
- Confidentiality is of utmost importance
- Keep abreast with all relevant information and contingency plans
- Knowledge of Health and Safety Rules and emergencies
- To assist with overtime when necessary
- Operating a busy Switchboard
- Facilitate telephone calls in and out of the department
- Log calls for hospital staff and patients where required
- Log calls for faulty switchboard lines.

SKILLS PROFILE EDUCATION
- Grade 12 or equivalent NQF level 4 qualification

WORK EXPERIENCE
- 1-2 years working experience in the same position Essential.
- Working experience in private healthcare or healthcare funding industry will be advantageous,
- Working experience on SAP will be advantageous.
- Knowledge of Telephone Management Systems advantageous.

KNOWLEDGE
- Computer literacy ( Microsoft office) essential,
- Good interpersonal and communication skills,
- Must be able to function effectively independently,
- Fluent communication in English essential.
- Multi-Lingual

**Job Types**: Full-time, Permanent

**Salary**: R18,000.00 - R36,000.00 per month

**Education**:

- Certificate (preferred)

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