Switchboard Operator

5 days ago

Durban, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solutions is looking for a Switchboard Operator to answer incoming telephone calls at the IALCH switchboard.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Incoming Calls**
- Greet callers in a friendly and professional manner, following the Switchboard Script OP/TM/03/IALCH.
- Answer all calls promptly, aiming for minimum 15s answer time
- Transfer all calls to the correct extensions
- Take detailed messages when users are not available
- Pass messages on as soon as possible
- Provide accurate information to callers at all times

**Caller interaction**
- Adhere to the general telephone etiquette in form FM15 _Switchboard Assessment of Telephone Skills_
- Handle difficult callers with respect and diplomacy
- Follow all Switchboard Procedures

**Emergency calls**
- Keep an updated emergency contact list
- Make emergency calls as required by the client
- Keep a record of emergency calls

**Switchboard database**
- Update the information continuously as received.

**General**
- Adhere to TFS House Rules and Safety, Health, Environmental and Quality Systems (SHEQ) (ISO 9001, ISO 14001 & ISO 18001

**Skills and Competencies**:

- Computer Literacy on MS Packages (MS Word, Excel, Access)
- Excellent interpersonal skills
- Telephone etiquette
- Good Communication skills
- Attention to detail
- Ability to plan, organise and control own work effort
- Ability to manage more than one situation at a time
- Ability to display professionalism
- Must be energetic
- Must be punctual and reliable
- Must be approachable
- Must be self-motivated and team oriented.
- Must be friendly, polite and helpful when dealing with customers
- Must be able to work under pressure and multitask.

**Qualifications**:

- Matric
- Secretarial or telephonist Certificate/Diploma would be an advantage
- 1-2 years’ experience in similar environment
- Customer services experience
- Experience on busy electronic board

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