Front Office Manager

4 days ago

Ballito, South Africa Hospitality Jobs Africa Full time

The Front Office Manager will be responsible for managing all front office operations, ensuring smooth guest check-ins and check-outs, and maintaining high service standards. The role requires a hands-on leader who can motivate the front office team, address guest needs promptly, and foster a welcoming and efficient environment.
**Key Responsibilities**:
Oversee daily front desk operations, including reservations, check-ins, and check-outs.
Train, mentor, and manage the front office team to deliver excellent customer service.
Handle guest inquiries, feedback, and complaints professionally and efficiently.
Manage room allocations and optimize bookings to ensure occupancy goals are met.
Maintain accurate records of bookings, payments, and guest preferences.
Ensure compliance with hotel policies and service standards.
Collaborate with other departments to enhance overall guest satisfaction.
Minimum of 3 years of experience in a front office or guest relations role, preferably in a boutique hotel.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in hotel management systems and reservation software.
High level of professionalism, attention to detail, and organizational skills.
Flexibility to work shifts, weekends, and public holidays.
Between 3 - 5 Years

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