Reservations Agent

**Reservations Agent (Front Office)**

**Mangwanani North Coast (PTY) LTD based Zimbali Capital is looking for a Reservations Agent (Front Office)** to assist customers over the phone and in person reservation bookings, enquiries, check availability.You are responsible for providing support from start to finish to resolve customer inquiries or concerns. To be a professional, friendly and efficient first point of contact for all guests

**Key Performance Areas / Specific Duties**
- To ensure that all Reservations, enquiries and requests are confirmed in line with company policy. Assist customers in their specific enquiries i.e. availability, voucher redemptions, venue information, package information
- Create further interest in the company's services by inviting customers to use all services and products offered
- Provide a high level of personalized customer service
- Upsell the various Mangwanani packages
- To be aware of and maintain relationships with regular guests to encourage repeat business.
- To be aware of all front office procedures and assist with reception duties when required.
- To ensure accuracy and attention to detail is maintained on all stages of reservations from the initial enquiry to the guest’s departure.

**Requirements**:

- Computer literate
- Have a strong command of the English language
- Have a pleasant and friendly telephone manner
- Have excellent administration skills
- Have excellent interpersonal skills to develop a relationship with clients over the phone.
- Promote relaxation etc. and the client must get that feeling from the word go
- Have some sales skills as you are selling a product
- Have attention to detail
- People's person
- Aptitude for working with computers
- Able to work quickly and accurately
- Multi-tasking, conflict management and telephone etiquette
- Well presented, friendly, professional
- 2 Years reservations/front office experience

**Location**:

- KwaDukuza, KwaZulu-Natal (preferred)