Duty Manager
4 days ago
**Responsibilities**:
**Guest Services**: Provide personalized service, anticipating guests' needs for a seamless stay. Handle requests and complaints promptly, ensuring guest satisfaction from check-in to check-out.
**Team Leadership**: Lead and motivate front office, F&B Service, Spa, Housekeeping, Security, and maintenance teams. Set high performance standards, foster a positive work environment, and provide guidance and support.
**Operational Efficiency**: Oversee daily operations, maintaining adherence to standard operating procedures. Ensure the highest levels of cleanliness and functionality, coordinating with departments for smooth communication and efficient problem-solving.
**Revenue Management**: Collaborate with the management team to maximize revenue and upsell hotel services to guests.
**Guest Relations**: Build and maintain strong guest relationships, attending to VIP guests, managing special requests, and creating personalized experiences to exceed expectations.
**Crisis Management**: Act as the first point of contact during emergencies, ensuring safety and well-being. Follow established protocols, communicate effectively, and handle incidents with professionalism.
**Reporting and Documentation**: Maintain accurate records of guest interactions, incidents, and other relevant information. Prepare reports on operational performance, guest feedback, and revenue-related metrics.
**Minimum Requirements**:
Minimum 6 years of experience in 5-star hospitality, with supervisory or management experience.
Hospitality Degree or Diploma.
Exceptional interpersonal and communication skills, fluency in multiple languages advantageous.
Impeccable grooming and professional appearance.
Strong leadership abilities, capable of motivating and developing a diverse team.
Excellent problem-solving and decision-making skills, ability to remain calm under pressure.
Sound knowledge of hotel operations, including front office procedures, reservations, and F&B management.
Proficient computer skills, including knowledge of Microsoft Office Suite.
Opera Cloud and Micros/Symphony skills preferred.
Please send your resume, a smiling profile photo and a cover letter outlining your relevant experience.
Between 5 - 7 Years
-
Duty Manager
5 hours ago
Ballito, South Africa CP PERSONNEL Full timeDuty Manager Location: Ballito **Salary**: Negotiable (R15,000) Experience: 4-5 years as a Duty Manager in a 4-5-star hotel We are currently seeking a skilled Duty Manager to join our team and ensure exceptional guest experiences. **Salary**: From R15,000.00 per month Ability to commute/relocate: - Ballito, KwaZulu-Natal: Reliably commute or planning...
-
Duty Manager
4 days ago
Ballito, South Africa Career Pathfinders Full time**Duty Manager.** 5* Beach Boutique Hotel -Ballito - Dolphin Coast KZN Responsibilities include: 1. Providing a visible management presence while on duty. 2. Ensuring each department is prepared and staffed for each shift. 4. Running of weddings, functions & conferences during each shift. 5. Monitor health and safety throughout the hotel. - Overlooking...
-
Duty Manager
2 days ago
Ballito, South Africa CP PERSONNEL Full timeBecome a Key Player as a Duty Manager in Balito! **Salary**: From R8 000,00 per month **Experience**: - Hotel: 3 years (preferred)
-
Duty Manager
4 days ago
Ballito, South Africa CP PERSONNEL Full timeDuty Manager - Balito **Salary**: R10,000 - R12,000 Pay: R10 000,00 - R12 000,00 per month **Experience**: - Hospitality: 2 years (required)
-
Duty Manager
4 days ago
Ballito, South Africa CP Personnel Full time**DUTY MANAGER X2** Ballito R15 000 - R18 000gross negotiable In a 4-5* environment Traceable references. Hospitality diploma preferable Excellent English speaking and written Zulu speaking and understanding is an advantage Ensuring that our guest always receive impeccable offering and service as well as managing the ground staff to ensure the...
-
Host Duty Manager
6 days ago
Ballito, South Africa CP Personnel Full timeHost Duty manager X 2 Ballito-Kwazulu Natal R15 000 - R20 000 3-4 years experience In a 5* hotel **Salary**: R15,000.00 - R20,000.00 per month Ability to commute/relocate: - Ballito, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
-
Duty Manager
4 days ago
Ballito, South Africa Hospitality Jobs Africa Full timeAs the Duty Manager, you will play a pivotal role in overseeing the day-to-day operations of the hotel to ensure smooth functioning and exceptional guest experiences. Your responsibilities will include: Supervising staff across various departments, including front desk, housekeeping, and food and beverage, to ensure efficient workflow and adherence to...
-
Assistant Manager
5 hours ago
Ballito, South Africa Pepkor Speciality Full timeThe Assistant Manager will support the Store manager in the daily operations of a retail store. Your role is to supervise employees, work with customers and help carry out the directives of the manager and the business. Also providing customers with a pleasant shopping experience through product knowledge, stock availability, excellent housekeeping, latest...
-
Store Manager
4 days ago
Ballito, South Africa Carrol Boyes Full timeAn established and reputable South African retail company is seeking a result-driven Store Manager to be responsible for the overall store management. **Essential Duties and Responsibilities**: - Maximize sales and control expenses - Stock control and stock take weekly - Complete store operational requirements by: - Scheduling and assigning employees; -...
-
Kitchen Manager
2 weeks ago
Ballito, South Africa Tigers Milk Ballito Full time**RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO**: - To ensure that all meals, snacks and functions are correctly prepared, cooked and served. - To ensure that foodstuffs are used correctly so that wastage is kept to a minimum, and staff are trained to effect good portion control. - To re-arrange duties and rosters as necessary to ensure...
