Receptionist: Front Office

1 week ago

Franschhoek, South Africa Helderberg Personnel Full time

**Front Office Receptionist**:
Franschhoek, Western Cape: A distinguished 5-star hotel and wine estate, perched above the picturesque Franschhoek Valley, has an opportunity for a Receptionist to join their Front of House Team.

The Front Desk Administrator plays a pivotal role in this organisation, being the primary point of contact with guests and visitors and should therefore possess excellent customer service skills.

**PLEASE NOTE THAT ONLY CANDIDATES WHO ARE RESIDENT IN THE FRANCSHHOEK AREA WILL BE CONSIDERED FOR THIS POSITION**

**Criteria**
- Matric
- Previous experience in an upmarket hospitality environment
- Willing to work night shift is a key requirement for this position
- Fluent in written and verbal communication in the English language and must be able to speak and understand the primary language used by the guests visiting the establishment
- Customer service skills
- Ready for a new challenge in life and a long-term involvement in his/her future job
- Be reliable and trustworthy
- Good communicator who has patience and the ability to remain calm in stressful situations
- Have the ability to accept criticism and work well under pressure
- Be a positive person with charisma while remaining highly professional
- Excellent computer and administrative skills
- Good team player who performs duties with sensitivity and understanding
- Be thorough and pay attention to detail

**Responsibilities**:

- Have a good current knowledge of Hotel Reception processes
- High level people and guest relations skills
- Welcoming guests and ensure that they are fully enlightened on the facilities at the property during the check-in process
- Consistent in representing the establishment in a very positive and professional manner
- Keep clear and comprehensive records of guest room bookings and billing
- Possesses a working knowledge of the Reservations Department. Takes same-day reservations and future reservations when necessary, and be fully knowledge on cancellation policies
- Report issues of maintenance and other problems to Management
- Thorough knowledge of the property, rates, regional tourist attractions, events and places of interest
- Coordinate room status updates with the housekeeping department of all check-in and check-out details
- Telephone duties: Excellent telephone etiquette is required

**ONLY CANDIDATES RESIDENT IN THE FRANSCHHOEK AREA WILL BE CONSIDERED FOR THIS POSITION

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