Night Auditor | La Residence
7 days ago
The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Adherence to company policies and procedures Welcoming all Guest upon arrival Dealing with Guest queries and arrange assistance as necessary Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop Work hand in hand with the Front Desk team and other departments To assist guests with information they need about the services at the hotel and surrounds To ensure that every guest leaving the hotel with the best guest service experience To assist with escorting departing guests to the door and engaging with them about their stay Must be able to build relationships with all Guest To build and maintain strong culture in Front Office Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement Ability to work accurately under pressure Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.) Audit FOH cash up and corresponding account allocations Audit hotel transactions and corresponding account allocations Run End of Day Function on Opera Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times Manages Hotel on absence of Department Heads Manages night security and facilitate any irregularities Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers) Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details Update and share Guest Feedback to executive and management team Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately REQUIREMENTS & QUALIFICATIONS Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment. Demonstrated excellent English written and verbal communication skills. A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook. Strong organizational skills and ability to multitask. Ability to work long hours, day and night, including weekends and holidays. International experience in a similar environment and travelling experience will be advantageous. Driver's license essential, own transport a plus. Knowledge of Franschhoek and surrounding areas It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Night Auditor | La Residence
7 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIESAdherence to company...
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Night Auditor | La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES Adherence to company...
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Concierge La Residence
4 days ago
Franschhoek, South Africa The Royal Portfolio Full time**SCOPE & GENERAL PURPOSE and** The main purpose of the Concierge at La Residence is to consult with and advise all our guests on dining, entertainment and activity options available to them before, during and after their stay with us. This ensures that La Residence delivers exceptional personalised service, and lives up to the purpose of The Royal...
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Concierge La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe main purpose of the Concierge at La Residence is to consult with and advise all our guests on dining, entertainment and activity options available to them before, during and after their stay with us. This ensures that La Residence delivers exceptional personalised service, and lives up to the purpose of The Royal Portfolio, which is _"To give our guests...
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Bartender/ Barista La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Bartender/ Barista at La Residence are involved in all aspects of beverage service at the property, from specialty coffees and teas, to wine, spirits, cocktails, craft gins, beers, etc. Advising and serving guests, as well as ordering in, and controlling the stock, ensures that the beverage experience at La Residence contributes to our purpose which is...
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Housekeeping Supervisor La Residence
13 hours ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...
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Waiter La Residence
1 week ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Waiter at La Residence manages and controls the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, _"to give our guests a complete experience and a perfect _stay”._ **MAIN DUTIES & RESPONSIBILITIES** - Service of food and...
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Franschhoek, South Africa The Royal Portfolio Full timeThe Assistant Housekeeping Manager at La Residence is responsible for supporting the Head of Department in managing and overseeing their team. Under their guidance, this group of dedicated, passionate professionals strives to consistently meet, if not, exceed the standard operating procedures for the hotel's cleanliness standards, use of amenities and room...
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Assistant Housekeeping Manager La Residence
4 days ago
Franschhoek, South Africa The Royal Portfolio Full timeThe Assistant Housekeeping Manager at La Residence is responsible for supporting the Head of Department in managing and overseeing their team. Under their guidance, this group of dedicated, passionate professionals strives to consistently meet, if not, exceed the standard operating procedures for the hotel's cleanliness standards, use of amenities and room...
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Franschhoek, South Africa The Royal Portfolio Full timeThe Assistant Housekeeping Manager at La Residence is responsible for supporting the Head of Department in managing and overseeing their team. Under their guidance, this group of dedicated, passionate professionals strives to consistently meet, if not, exceed the standard operating procedures for the hotel's cleanliness standards, use of amenities and room...
