Guest Assistant
6 days ago
You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests’ expectations will result in success within this role.
**Experience and **Skills**:
- Minimum of 2 years of experience in the Front Office operations of a luxury hotel
- Proficient in use of various well-known Property Management systems
- Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
- Display a sense of urgency and dedication to meeting the needs and wishes of others
- The ability to remain calm and professional when under pressure
- Strong interpersonal skills
- Excellent verbal and written skills
- Must be professional and a team player
- Sustainable quality and attention to detail
**Inherent Requirements**:
- Grade 12 - Matric Certificate
- Tertiary qualification in Hospitality Management would be advantageous
- Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
- Ability to work shifts including night shift
- Valid drivers license would be advantageous
**Main Responsibilities**:
- Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
- Concierge services (Booking of restaurants, transport, etc.)
- Recommendations, upselling and cross selling including partner experiences
- Positive interdepartmental and colleague communication
- Monitor O status and management accounts
- Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
- Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests
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