Warranty Systems Support and Helpdesk

4 days ago

Pretoria, South Africa Ford Motor Company Full time

The primary function is to ensure all warranty systems operations are operating as desired. And dealers are supported for any systems concerns and general Warranty Queries.

Key performance indicators include:

- Achieve issue support and/or acknowledgement within 24 hours
- Collaborate with Central Warranty for issue resolution/implementation.
- Manage vehicle warranty status updates
- National Diploma in Computer Engineering, Information Technology, Electrical/Electronic Engineering,
- Min 5+ years in automotive industry, Motor Vehicle Technology or Master Tech Qualification workshop knowledge is an added advantage.
- Proven expertise in IT systems, service, and customer satisfaction industry and / or environment in a warranty will be a definite advantage.
- Experience in Warranty Operations, and good knowledge of the Warranty and Policy Manual
- Must possess a valid driver’s license; ability to travel across South Africa for several days at a time is required.
- Overall responsibility for the maintenance and launch of warranty systems for like OWS, BSI and any interface projects as required by the GWO
- Market systems support: managing running changes and launch of warranty systems interface such as OWS/BSI/DMS.
- Support BSI system improvements project related to Warranty for ease of document authenticity, retention in support of warranty audit requirements as part of the GWO governance.
- Ensure timely processing of Warranty queries and overall warranty administration functions like Dealership/Distributor labour rate and Impocost updates.
- Support all warranty training, auditing and claims assessing processes and administration as part of GWO governance.
- Execution of warranty spend avoidance process by reviewing Wear check reports, validate warranty applicability and raising queries accordingly using relevant WSI codes.
- Maintain issue tracking sheet for systems issues and common queries raised and ensuring closure.
- Implementation of process improvements derived from issues raised by Dealerships and Distributor to improve on Customer satisfaction.
- New Dealer & Distributor launch and systems setup for all warranty requirements for SAF and SSA.
- Collaborate with QVM (Qualified Vehicle Modifier) Department to ensure accountability of the Warranty for modified vehicles.

  • Helpdesk Support

    1 week ago

    Pretoria, South Africa Broll Property Group Full time

    **POSITION PURPOSE** To provide a professional comprehensive Facilities Management Help Desk Service to the Client. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** 1. Assumes responsibility for the following administration and co-ordination relating to the Help Desk a) Ensure Helpdesk Site Process is implemented, maintained and adhered to b) Ensure reports are...

  • IT Support Technician Helpdesk

    1 week ago

    Pretoria, South Africa Surgo HR & Training Full time

    SURGO (PTY) Ltd. is a globally recognised and award-winning Business Process Outsourcer (BPO), specialising in all our clients' business needs. Offering a range of services; from Customer Support and CX, HR outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. This is your opportunity to become part of a...

  • Helpdesk Supervisor

    1 week ago

    Pretoria, South Africa University of Pretoria Full time

    **UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

  • Senior Helpdesk Manager

    1 week ago

    Pretoria, South Africa Job Crystal Full time

    Job Intro Senior Helpdesk Manager - Pretoria, GP Gauteng About This Role The Senior Helpdesk Manager leads the unified Helpdesk (Service Desk, L1, L2, Monitoring) to deliver consistent, data-driven support across client accounts. It focuses on managing people, processes, and performance while driving upskilling initiatives and maintaining a Quality...

  • Helpdesk & Key Account Coordinator

    1 week ago

    Pretoria, South Africa Creative Sourcing Full time

    Introduction We're looking for a highly organized and proactive Helpdesk & Key Account Coordinator to join our growing team in Pretoria. This is a full helpdesk position, supporting UK-based operations – including out of hours cover – to ensure smooth, round‑the‑clock service for our clients. Duties & Responsibilities Act as a first point of contact...

  • Toll and Helpdesk Technician

    1 day ago

    Pretoria, South Africa Tolcon Group (Pty) Ltd Full time

    Qualifications, Skills and Required Competencies to meet the Job Outcomes:Grade 12Diploma in Information Technology/ManagementMS Word/ExcelOracle backgroundDatabase ExperienceLinux ExperienceNetworking ExperienceTraining on the toll system (Hardware and Software)Companys Contractual ObligationsCompanys Toll Collection SystemIn House Induction Payment Card...

  • Administrator: Dealer Warranty

    1 week ago

    Pretoria, South Africa Motus Corporation Full time

    **UD Trucks Pretoria East **currently holds a vacancy for an Administrator: Dealer Warranty. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is...

  • Warranty Spend

    4 days ago

    Pretoria, South Africa Ford Motor Company Full time

    The primary function is to ensure that there are Warranty cost reduction/avoidance initiatives implemented ensuring the delivery of quality products in all vehicles within the market of responsibility. Key performance indicators include: - Manage a singular view of the vehicle health to enhance customer ownership and service experience. Support dealership...

  • Helpdesk Tier 1

    2 weeks ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane in the Central Hub.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if...

  • Senior Helpdesk Operations Lead — Data-Driven IT Support

    1 week ago

    Pretoria, South Africa Job Crystal Full time

    A leading service management firm in Pretoria is seeking a Senior Helpdesk Manager. This role involves overseeing service desk operations, managing a multi-functional team, and ensuring data-driven support for clients. The ideal candidate will have over 5 years of experience in a retail or pharmacy environment and possess ITIL certification. Excellent...