IT Support Technician Helpdesk

1 week ago

Pretoria, South Africa Surgo HR & Training Full time

SURGO (PTY) Ltd. is a globally recognised and award-winning Business Process Outsourcer (BPO), specialising in all our clients' business needs. Offering a range of services; from Customer Support and CX, HR outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management.

This is your opportunity to become part of a winning team. We are currently recruiting for an experienced IT Support Technician (Helpdesk).

**Job Purpose**:
Provide assistance to our company and all employees and users on queries logged within the given SLA

Queries can range from Hardware, Software all the way to 3rd party services

Use MS SQL to investigate more complex queries. If queries are not resolved, it's escalated to or IT department for action

Ensure systems remain secure and protection of information is adhered to at all times

Provide monthly reports on information security compliance results (data breaches, threats, phishing attacks)

Provide Management with immediate reports on staff non-compliance to Information Security requirements

**Minimum requirements**:
Grade 12

Minimum A+ and N+ Certification

2 - 3 years’ proven work experience in a similar role

Proven ability to Troubleshoot

Accounting knowledge (advantageous)

Own vehicle and valid drivers license

Resident in Pretoria (preferred)

**Key Performance Areas (but not limited to)**:
Analyse and perform troubleshoot on all computer systems and perform required repairs and modifications on system and document all upgrade and modifications to system and maintain user information at all times

Comply with all Information Security Policies, processes and procedures as issued, or updated from time to time

**Working hours**:
Shift work in a 24/7 environment (overtime may be required operationally if needed)

**Salary**:
Market related based on the level of experience

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