Senior Helpdesk Manager

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

Introduction We're looking for a highly organized and proactive Helpdesk & Key Account Coordinator to join our growing team in Pretoria. This is a full helpdesk position, supporting UK-based operations – including out of hours cover – to ensure smooth, round‑the‑clock service for our clients. Duties & Responsibilities Act as a first point of contact...

Note : This role is with Intellicomms, a Fedgroup partner companyWe're looking for a reliable and experienced IT Helpdesk Support (Dr Fix) with strong ICT knowledge to support a key client on-site in Randburg. This is a hands‑on role suited to someone slightly more senior, with solid skills in desktop support, networking, and server maintenance. About the...

A leading service management firm in Pretoria is seeking a Senior Helpdesk Manager. This role involves overseeing service desk operations, managing a multi-functional team, and ensuring data-driven support for clients. The ideal candidate will have over 5 years of experience in a retail or pharmacy environment and possess ITIL certification. Excellent...

**POSITION PURPOSE** To provide a professional comprehensive Facilities Management Help Desk Service to the Client. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** 1. Assumes responsibility for the following administration and co-ordination relating to the Help Desk a) Ensure Helpdesk Site Process is implemented, maintained and adhered to b) Ensure reports are...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...

5years Provide all sites I.T first line support. Web/Server/Network Administration. Troubleshooting network (network points, hubs, switches, etc.). Troubleshooting of network technology. Supervision of staff and record keeping. Perform server and Active Directory Support. Report writing and record keeping. Training of staff and Sub-ordinates.. Perform any...

**Company**: Pt Operational ServicesLocation: Hatfield, PretoriaReports To: Senior TCS CoordinatorPurpose: To provide 2nd level support on the Toll System, Oracle, Linux and Networks Qualifications, Skills and Required Competencies to meet the Job Outcomes: Grade 12 Diploma in Information Technology/Management MS Word/Excel Oracle background Database...

A great opportunity for a Helpdesk Administrator. - Duties below but not limited: - Job costings - Management of Technicians calendar - Communication with customers - Stock control - Renewal of planned maintenance Contracts - Capturing Time sheets - Invoicing - Purchase orders - Various accounting and administrative functions **Applicants should meet the...

2years Provide administrative support to the IT leadership IT Helpdesk administration Assigning tickets Following up with team for outstanding tickets Ensure required fields are completed and tickets are assigned to the appropriately skilled team member Assist other members of the IT department in troubleshooting tickets Ensuring that closed tickets have...