Senior Helpdesk Operations Lead — Data-Driven IT Support

Job Intro Senior Helpdesk Manager - Pretoria, GP Gauteng About This Role The Senior Helpdesk Manager leads the unified Helpdesk (Service Desk, L1, L2, Monitoring) to deliver consistent, data-driven support across client accounts. It focuses on managing people, processes, and performance while driving upskilling initiatives and maintaining a Quality...

**POSITION PURPOSE** To provide a professional comprehensive Facilities Management Help Desk Service to the Client. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** 1. Assumes responsibility for the following administration and co-ordination relating to the Help Desk a) Ensure Helpdesk Site Process is implemented, maintained and adhered to b) Ensure reports are...

A technology services company in South Africa is seeking an experienced Senior Desktop Support Technician to provide advanced technical support and supervise junior staff. The ideal candidate will have 2–3 years of experience in desktop support, relevant certifications, and a strong background in customer service and team leadership. Join us to enhance our...

**UP Professional and Support**: DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK SUPERVISOR (IT) PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ JOB PURPOSE: To develop and...

Introduction We're looking for a highly organized and proactive Helpdesk & Key Account Coordinator to join our growing team in Pretoria. This is a full helpdesk position, supporting UK-based operations – including out of hours cover – to ensure smooth, round‑the‑clock service for our clients. Duties & Responsibilities Act as a first point of contact...

SURGO (PTY) Ltd. is a globally recognised and award-winning Business Process Outsourcer (BPO), specialising in all our clients' business needs. Offering a range of services; from Customer Support and CX, HR outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. This is your opportunity to become part of a...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane in the Central Hub.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if...

This position will work cross functionally with internal Ford stakeholders by leveraging the common resources, tools and system e.g. PANDA, MicroCat, and SharePoints etc. PS&L Helpdesk will develop a strong working relationship with dealers to provide an effortless dealer enquiry resolution experience. KNOWLEDGE, SKILLS, and ABILITIES (KSA) - Strong...

Company Description Manqoba IT Services is a Technology Services Company, specializing in creating digital workplaces and managing these digital spaces. We offer system support, maintenance & implementation services. Our digital solutions enable our clients to collaborate securely, leverage the intelligent cloud and enhance their operations. We are...

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...