Learning and Development Manager

**Synopsis**
we have an exciting role for our client in the retail space for a Learning and Development Manager professional.

You will be responsible for the following:

- planning, implementation, assessment and statutory reporting of training as well as SETA management within the organization.
- Driving a high performance and learning culture across the Group in order to advance the workforce skills and knowledge required to achieve company goals.

**Qualification and Experience**
- Grade 12 - Matric or Senior Certificate equivalent, with a Diploma/Degree in Human Resources, Industrial Psychology or Skills Development Facilitation.
- ETDP qualification/ system is advantageous.
- Minimum of 5 years’ Learning and Development experience - non-negotiable.
- 2 - 3 years’ experience leading a team - non-negotiable.
- Previous experience in the Retail/FMCG (that have retail facility) industry - non-negotiable.
- Strong experience in stakeholder management - non-negotiable.
- General Knowledge HR principles, EE / BEE / TAX / SETA and SD Legislations.
- Technical skills: Computer Skills, Microsoft Office: Word, Excel, PowerPoint and Outlook, KRONOS, SuccessFactors, SAP, LMS System and SETA Portal.

**Roles and Responsibilities** Learning and Development**:

- Work collaboratively with stakeholders to conduct an annual training needs analysis in line with the business, strategic and developmental requirements and review on an ongoing basis.
- Identify training interventions that require development in consultation with relevant stakeholders.
- Based on the identified training needs and skills gaps, develop and maintain a Learning and Development strategy.
- Cultivate a learning culture to encourage continuous learning.
- Secure and manage the allocation of funding for all planned training with the SETA’s including mandatory and pivotal grants.
- Manage all the various training programmes across the organization, which includes but are not limited to categories such as Warehouse, Support functions (Finance, IT, Marketing, HR, ecommerce, SAP), Retail (FMCG, Cosmetics, Health), Beauty Salons, Clinic, Dispensary and Management.
- Plan the delivery of all internal training and maintain the E-Learning function within Group.
- Facilitation / Assessor and/or moderator for certain programmes.
- Select and assign facilitators to conduct training.
- Supervise instructors and evaluate instructor performance.
- Provide induction, policy and procedure training for all learners.
- Development, sign off and submission of Workplace Skills Plans and Annual Training Reports for the organization.
- Chairing training committee member meetings which include upskilling of committee members.
- Provide career counselling and guidance to employees.
- Involved in corrective action related to learners and interns.
- Development of pre
- and post
- facilitator and behavioral assessments per training course to measure the effectiveness of training through quality control methods.
- Effectively manage and monitor training budget and programme expenditure in order to demonstrate return on investment.
- Review and update training material when required.

**Stakeholder Relationships**:

- Facilitate the creation of an accountable, full-service team who understand and strive to meet the needs of all stakeholders through effective inspirational leadership.
- Continuous development and improvement of the Learning and Development team, Learning and Development processes, standards and best practice.
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed objectives, focusing on all aspects of sound people management.
- Challenge and develop team members through coaching.
- Relationship building with internal and external teams and managing relationships with various stakeholders.
- Develop strong working relationship with all concerned SETA’s.
- Maintain a working relationship with the Transformation Manager and other BEE champions for the group.
- Communicate and collaborate with the Recruitment Department in order to ensure that the recruitment and selection process for Internships and Learnerships is executed efficiently with a high success rate.
- Participate in the interviewing and selection process when required.

**Roles and Responsibilities (cont.)** Reporting and Administration**:

- Compile monthly training reports for Group Organisational Development Manager.
- Prepare and maintain budget reports to justify expenditures.
- Ensure accurate and up to date data capturing and filing according to department standards.
- Ensure department filling is always up to date and accurate.
- Prepare documentation for skills and development audits including training, SETA and EE documents.
- Assist with relevant administration concerning training daily as well as weekly reports in preparation for monthly documentation to be submitted to the various SETA's for auditin