Learning & Development Intern - Midrand

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Effectively deliver learning experiences in order to enable individual, team and business performance.

**Requirements**:

- 6months - 1 year learning facilitation/tutoring experience.
- Exposure to the insurance or financial services environment (preferred).
- Degree in Human Resources, Learning and Development or related field.
- Matric or equivalent.
- Valid driver’s license.
- Facilitation skills.
- Verbal and written communication skills.
- Presentation skills Interpersonal skills.
- Proficient in MS Office.
- Planning and organising skills.
- Understanding people.
- Providing feedback.
- Numeracy.
- Knowledge of skills development.
- Knowledge of adult learning principles and methodologies.
- Knowledge of the learning lifecycle.
- Knowledge of business processes, products and regulations.
- Knowledge of business environment and insurance industry.

**Duties & Responsibilities**
- INTERNAL PROCESS:

- Deliver learning events, interventions and programmes aligned to business and learning needs.
- Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
- Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
- Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.
- Gather evaluation and feedback on learning intervention and compile relevant reports.
- Provide feedback to relevant stakeholders on learner progress, participation and performance.
- Maintain effective and efficient record keeping on the relevant systems.
- Administer assessment in line with relevant regulations and policies to determine competence of learners.
- Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.

CLIENT:

- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE:

- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

FINANCE:

- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Examining Information: Analyses and processes information; asks probing questions; strives to find solutions to problems.
- Documenting Facts: Writes fluently when documenting facts; understands arguments; logically focuses on finding facts.
- Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people.
- Articulating Information: Is articulate in giving presentations; is eloquent and explains things; well projects social confidence when articulating information.
- Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others.
- Understanding People: Shows empathy and compassion; attends and listens to people; is attentive and understands the motivation in others.
- Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision making.
- Meeting Timescales: Is target focused and meets deadlines is punctual and keeps to schedule is reliable in finishing tasks.