Service Desk Agent

2 weeks ago


Centurion, South Africa Vexall PTY LTD Full time

**Job description**

We are looking for a skilled Service Desk Agent to deliver professional call logging and remote support services to Vexall customers, ensuring the highest levels of customer satisfaction and service excellence.

**Responsibilities**
- Incident and Request Management - Accurately log, categorize, and prioritize service requests and incidents while ensuring timely resolution in line with SLAs.
- Remote Support and Troubleshooting - Provide effective remote assistance to diagnose and resolve technical issues, minimizing downtime for end users.
- Customer Communication and Satisfaction - Maintain clear, professional communication with users, keeping them informed of progress and ensuring a positive service experience.
- Escalation and Collaboration - Identify and escalate complex issues to appropriate support teams while collaborating effectively to drive resolution.
- Documentation and Knowledge Sharing - Maintain detailed records of incidents, solutions, and standard operating procedures to improve service efficiency and knowledge management.

**Qualifications**
- 2+ years of experience in a Service Desk or Help Desk remote support role.
- Grade 12 certificate (or equivalent qualification).
- A+ and N+ certification (compulsory).
- MCP or MCSE certification (preferred).
- Networking experience, including troubleshooting and configuration.
- Strong understanding of PC hardware setup and configuration

Application Question(s):

- Retail/Pharmacy service desk or remote support experience

Work Location: In person


  • Service Desk Agent

    1 week ago


    Centurion, Gauteng, South Africa Vexall PTY LTD Full time R180 000 - R250 000 per year

    Job descriptionWe are looking for a skilled Service Desk Agent to deliver professional call logging and remote support services to Vexall customers, ensuring the highest levels of customer satisfaction and service excellence.Responsibilities· Incident and Request Management – Accurately log, categorize, and prioritize service requests and incidents while...


  • Centurion, Gauteng, South Africa Vexall PTY LTD Full time R55 000 - R85 000 per year

    Job description:We are looking for a skilled Service Desk Agent to deliver professional call logging and remote support services to Vexall customers, ensuring the highest levels of customer satisfaction and service excellence.Responsibilities:· Incident and Request Management – Accurately log, categorize, and prioritize service requests and incidents...

  • Service Desk Agent

    2 days ago


    Centurion, South Africa Disruptive IT Full time

    Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Qualifications Required: - Grade 12 - A+ - N+ or Higher Preferred Qualifications: - ITIL v3 or ITIL 4 and QA Experience required: - 1-2 Years’ experience in an IT service desk...


  • Centurion, South Africa African Arete Full time

    Service Desk Technicians required for our client site in Centurion, Gauteng. Requirements - Grade 12 - A+ & N+ Certified / Diploma in IT - Minimum of 2 years’ experience - ITIL V4 Foundation certified - With the relevant Microsoft M365 certifications and experience to support a M365 environment from a 1st and 2nd line perspective please. - Own vehicle and...


  • Centurion, South Africa PSG Wealth Financial Planning (Pty) Ltd Full time

    **PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.** **Job description**: The purpose of...


  • Centurion, South Africa RTT Full time

    **The Role** PURPOSE** The role is responsible for customer service agent is to ensure all deliveries are follows-up on timeously as per Customer SLA, that all reports are submitted timeously with the relevant remarks/feedback in order to keep the Customer well informed/updated at all times. Ensure functions are performed effectively and efficiently. Always...

  • Real Estate Agent

    2 weeks ago


    Centurion, South Africa Ronel Joubert Team Full time

    **We are expanding our successful Real Estate Team.** **We have 3 opportunities available for Property Practitioners (Real Estate Agents) to join our successful Team based in Centurion. We also have 1 opportunity in Pierre van Ryneveld.** **We provide free world-class training and the opportunity to be mentored. We pay the admin/desk fees on your...


  • Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion - R 8000 - R 12000 Our client in the telecommunications industry has an opening for a Call Service Centre Agent to join their team in Centurion **Minimum requirements**: - Matric - Fluent in Afrikaans and English - Computer literate - At least two years' experience in customer service - Ability to multi-task and work under...


  • Centurion, South Africa SA COMMERCIAL Full time

    2-3 Month Seasonal Contract Customer Service Agents Required in Western Cape to Start ASAP!!- If you are Italian -speaking & passionate about exceptional Customer Service, then we would like to hear from you!- Job Description- - Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective...


  • Centurion, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...