Service Desk Agent

7 days ago

Centurion, Gauteng, South Africa Vexall PTY LTD Full time R180 000 - R250 000 per year

Job description

We are looking for a skilled Service Desk Agent to deliver professional call logging and remote support services to Vexall customers, ensuring the highest levels of customer satisfaction and service excellence.

Responsibilities

· Incident and Request Management – Accurately log, categorize, and prioritize service requests and incidents while ensuring timely resolution in line with SLAs.

· Remote Support and Troubleshooting – Provide effective remote assistance to diagnose and resolve technical issues, minimizing downtime for end users.

· Customer Communication and Satisfaction – Maintain clear, professional communication with users, keeping them informed of progress and ensuring a positive service experience.

· Escalation and Collaboration – Identify and escalate complex issues to appropriate support teams while collaborating effectively to drive resolution.

· Documentation and Knowledge Sharing – Maintain detailed records of incidents, solutions, and standard operating procedures to improve service efficiency and knowledge management.

Qualifications

· 2+ years of experience in a Service Desk or Help Desk remote support role.

· Grade 12 certificate (or equivalent qualification).

· A+ and N+ certification (compulsory).

· MCP or MCSE certification (preferred).

· Networking experience, including troubleshooting and configuration.

· Strong understanding of PC hardware setup and configuration

Job Type: Full-time

Application Question(s):

  • Retail/Pharmacy service desk or remote support experience

Work Location: In person

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