Service Desk Agent

3 days ago


Centurion, South Africa Disruptive IT Full time

Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.

Qualifications Required: - Grade 12 - A+ - N+ or Higher

Preferred Qualifications: - ITIL v3 or ITIL 4 and QA

Experience required:

- 1-2 Years’ experience in an IT service desk environment - 1-2 Years’ Customer service experience - 1-2 Years’ experience in First call resolution

Duties/Responsibilities: - Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. - Ensure that all calls are logged within ITSM tool as per the required operational processes. - Assist team with work overload as and when required and ensure general administration work is up to date. - Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner. - Follow appropriate escalation procedures as and when required. - Ensure adherence to respective client specific Operational Manuals. - Responsibility for own career development as agreed (including own technical and functional skills).

Work environment: - Office based - Office is Open Plan

Physical demands: - Sitting

Desired Skills: - Systems Analysis - Complex Problem Solving - Programming - C# - Java - SQL - HTML

**Job Types**: Full-time, Temporary
Contract length: 3 months

**Salary**: Up to R11,000.00 per month

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)


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