Service Desk Agent
3 days ago
Role Objective: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
Qualifications Required: - Grade 12 - A+ - N+ or Higher
Preferred Qualifications: - ITIL v3 or ITIL 4 and QA
Experience required:
- 1-2 Years’ experience in an IT service desk environment - 1-2 Years’ Customer service experience - 1-2 Years’ experience in First call resolution
Duties/Responsibilities: - Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. - Ensure that all calls are logged within ITSM tool as per the required operational processes. - Assist team with work overload as and when required and ensure general administration work is up to date. - Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner. - Follow appropriate escalation procedures as and when required. - Ensure adherence to respective client specific Operational Manuals. - Responsibility for own career development as agreed (including own technical and functional skills).
Work environment: - Office based - Office is Open Plan
Physical demands: - Sitting
Desired Skills: - Systems Analysis - Complex Problem Solving - Programming - C# - Java - SQL - HTML
**Job Types**: Full-time, Temporary
Contract length: 3 months
**Salary**: Up to R11,000.00 per month
Ability to commute/relocate:
- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)
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