Msp - IT Help Desk

2 weeks ago

Johannesburg, South Africa My IT Crew Full time

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.

This position will work from **9 a.m. to 6 p.m. Eastern Standard Time**.

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
- We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Help Desk Technician to assist with our Professional Services team.

Job Responsibilities:

- Tech who delivers top-level customer support and enjoys helping people
- Work on tickets from the board sorting by priority
- Provide a great customer experience
- Manage expectations by communicating with the client all relevant information
- Respond to incidents in a timely manner
- Resolve incidents efficiently
- Provide all the relevant information for tickets sent to the Support Team
- Help with information relevant to creating documentation
- Detect patterns that indicate wider and bigger issues

Skill Requirements:

- This is an entry-level position, however, we do require at least 1 year of Windows Desktop Support experience
- One of the following certifications:

- CompTIA Security+
- CompTIA Network+
- Microsoft Modern Desktop
- Microsoft 365 Administrator
- Excellent communication skills
- Continuously updating documentation for the clients while working on tickets
- Keen attention to detail, the memory of patterns, and interest in problem-solving
- Consistently demonstrate the My IT Crew Core Values and meet standard metrics

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