IT Help Desk Analyst
2 weeks ago
**Help Desk Responsibilities**:
- Monitor VRU's and IVR's on an hourly basis
- Update remote users with corporate antivirus software and any other software updates when applicable
- Create, troubleshoot and resolve work orders
- Troubleshoot user issues
- Monitor Track IT ticketing system
- Answer Help Desk line
- Follow up on work orders with requestors
- Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
- Check resolutions on closed work orders daily
- Update critical documentation in a timely manner
- Administer VPN dual authentication tool
- Provide direction and guidance to Help Desk staff
- Backfill for Help Desk Manager
**Qualifications and Experience**:
- Strong verbal and written communication skills are required
- Must be detail oriented, well organized and self-motivated
- Ability to work with all levels of management
- Must be able to effectively work independently and in team environments.
- Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
- Advanced skills in Microsoft Office
- Active Directory
- Outlook
- Familiar with Windows 7 and 8 environments.
- Must work weekends and flex schedule
- Will be on call 7 days a week
Pay: R14 000,00 - R20 000,00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT or Help Desk: 1 year (required)
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