Mac Help Desk

**Help Desk Responsibilities**: - Monitor VRU's and IVR's on an hourly basis - Update remote users with corporate antivirus software and any other software updates when applicable - Create, troubleshoot and resolve work orders - Troubleshoot user issues - Monitor Track IT ticketing system - Answer Help Desk line - Follow up on work orders with requestors -...

We are seeking a Help Desk Manager to join our Customer Service team. As a Help Desk Manager, you will have to ensure that the technical hardware and software issues are properly resolved. You will also have to verify that the customer queries are resolved on time. You should also supervise the Front Desk Staff and ensure that they handle customer...

**Summary** Our staffing firm partners with U.S.based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for **Remote / Offshore Level II IT Help Desk Support Technicians**. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations,...

A leading service management provider is seeking a manager for their Help Desk operations in Johannesburg. The role requires coordinating staff, monitoring service delivery performance, and ensuring adherence to policies. The ideal candidate will have strong analytical skills, experience leading a high-paced team, and proficiency in customer service...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

**Main job function** The position is based in Johannesburg - Central As a Front Desk Co-ordinator, you will be the first point of contact for our company. Our Front Desk Co-ordinator’s duties include offering administrative support across the organization. You will welcome guests and clients and who visit the business. As Front-Desk Co-ordinator your...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Client Service Desk are the 1st point of contact for TU clients, by providing excellent customer service and support when assisting with access requests, queries and supplying knowledge and information to enable them to work our products effectively and efficiently. On a day - to - day...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. **KEY PERFORMANCE AREAS WILL BE**: - Providing first line systems support to head office...

Join Our Team as a Mandarin Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills...

Join Our Team as a Italian Junior Service Desk Agent! Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? We're on the lookout for someone just like you to join our team and kickstart their career journey! As an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...