Service Desk Analyst
21 hours ago
Overview Service Desk Analyst (L1) – Deliver top-tier first-line IT support in a dynamic, customer-focused environment IT Support | Johannesburg | Full-Time | 08:30–18:00 BST (Shift Rotation) About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery. The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), you\'ll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment. Key Responsibilities Provide first-line support to clients via phone, email, and remote access tools Troubleshoot and resolve issues across desktop, server, network, and cloud systems Log, manage, and follow through on support tickets to resolution or escalation Maintain professional, clear, and friendly communication with all end-users Assist with software licensing, procurement queries, and general IT guidance Create and maintain technical documentation and internal knowledgebase articles Set up and configure desktops, laptops, printers, and other hardware About You 1-2 years of experience in an IT support role (MSP experience is a bonus) Strong knowledge of Windows 10/11 and macOS Proficient in Microsoft 365 and Google Workspace Understanding of TCP/IP, DNS, DHCP, and Active Directory Logical problem-solver with strong troubleshooting skills Customer-oriented with a clear and professional phone manner Able to manage and prioritise tasks independently Flexible, proactive, and a reliable team player This is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients. #J-18808-Ljbffr
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IT Service Desk Analyst
6 days ago
Johannesburg, South Africa BigTalent Full timeOur client, a digital bank based in JHB North, is looking for 2x Service Desk Analysts to join their team. If you're passionate about IT Support and troubleshooting, this role is for you! **Responsibilities**: - Provide first-line IT and technical support. - Troubleshoot and analyse hardware and software issues. - Log and track incidents and requests. -...
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Service Desk Analyst
2 days ago
Johannesburg, Gauteng, South Africa The Legends Agency Full time R90 000 - R130 000 per yearService Desk Analyst (L1)Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our ClientOur client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a...
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Service Desk Analyst
1 day ago
Johannesburg, Gauteng, South Africa The Legends Agency Full time R65 000 - R85 000 per yearService Desk Analyst (L2)Support Escalations and Troubleshooting for a Dynamic Global IT EnvironmentIT Support | Johannesburg, South Africa | Full-Time | Mon - Fri, 08:3018:00 BSTAbout Our ClientOur client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive...
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Service Desk Analyst
7 days ago
Johannesburg, South Africa The Legends Agency Full timeService Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a...
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Service Desk Analyst
7 days ago
Johannesburg, South Africa The Legends Agency Full timeService Desk Analyst (L2)Support Escalations and Troubleshooting for a Dynamic Global IT EnvironmentIT Support | Johannesburg, South Africa | Full-Time | MonFri, 08:3018:00 BSTAbout Our Client Our client is a fast-growing Managed Services Provider delivering expert IT support and infrastructure services to global businesses. Known for their proactive support...
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Frontline IT Service Desk Analyst 24x7 Support
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Johannesburg, South Africa Logicalis Full timeA leading IT solutions provider in Johannesburg seeks a 1st Line Service Desk Analyst to provide first-level support for technology-related issues. This role involves monitoring incident calls, handling customer communications, and ensuring service excellence. Candidates should have experience in IT Service Desk roles and a solid background in technical...
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Senior Service Desk Analyst
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Johannesburg, South Africa All Jobs Full timeSenior Service Desk Analyst – Logicalis Location : Johannesburg, Gauteng, South Africa Senior Service Desk Analyst is part of a dedicated team providing first level support on various technologies. Responsibilities include phone handling, e-mail management, third-party management, first contact resolution and coordination with resolver teams. The role...
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Senior Service Desk Analyst
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Johannesburg, South Africa All jobs Full timeSenior Service Desk Analyst – Logicalis Location: Johannesburg, Gauteng, South Africa Senior Service Desk Analyst is part of a dedicated team providing first level support on various technologies. Responsibilities include phone handling, e‑mail management, third‑party management, first contact resolution and coordination with resolver teams. The role...
