Account Manager

**JOB PROFILE**:
**Job Title**:
Account Manager
- Renewals

**Division**:
Renewals

**Location & Address**:
Century City, Cape Town, Oxbow Crescent

**Reports to**:
Regional Executive

**WORKING RELATIONSHIPS**:
**Internal**:

- Procurement
- Sales Operations
- Brand Operations
- Brand Managers
- Account Managers
- Finance
- Systems Engineers / Presales
- Marketing
- Logistics
- Regional Managers

**External**:

- Vendor
- Resellers
- End Users
- Vendor Alliance Partners

**JOB SUMMARY**:
The Renewals Account Manager shall be responsible for assisting in developing the First Distribution client base by compiling and configuring quotations based on renewals of existing licenses as well as working with the First Distribution Sales Teams on upselling / cross selling within their current environment, and for securing orders in the client base. This will be achieved by working with our vendors on future opportunities to provide a pro-active approach to quoting, seeking opportunities and providing quotations to resellers on their incumbent opportunities in advance of the customer requesting the quotation. Additionally, through responding to quotations requested via the resellers. Daily responsibilities include analysing internal and vendor renewal reports to provide timeous and accurate quotations in collaboration with the Brand and Sales Operations Team; order processing and administration; eta management and communication. The below KPAs are not exhaustive, additional responsibilities may be assigned as deemed necessary by your direct manager.

**RESPONSIBILITIES AND DUTIES**:
Key Performance Areas:
**KPA**

**PERFORMANCE STANDARDS**

**Perform administration of reseller quotations and orders, adhere to all internal and external processes and internal system requirements**
- Proactively Draw regular internal and vendor reports to analyse future opportunities and provide pro-active quotations to Account Managers and/ or Resellers - working to a timeline of 90 days in advance
- Respond to Account Manager and/ or Reseller within 2 hours of receiving a request for a quotation, either with a quotation or to feedback expected SLA on quote
- Submit quotes to Account Manager and/ or Reseller, and follow the sales process on CRM, by loading opportunity, the quote to the client and all relevant support documents, and loading quote values to progress the opportunity to the “identified” stage
- Follow up with Account Manager and/ or Reseller to ensure that they have received their quote and to address any queries. In cases of direct contact with the Reseller, the CRM sales stage must be progressed to “validated” once the Reseller is happy with the quote
- Follow up with Account Manager and / or Reseller to encourage closure of the deals, and assist as required
- Liaise with Brand and Sales Operations team, who will assist in compiling and providing all required quotations, upsell / cross sell opportunities in conjunction with Brand Teams (Note: the Team may also compile quotes where skill set, knowledge and workload allow)
- Check all quotes prior to dissemination in accordance with request, ensuring that parts included meet requirements and pricing is accurate, including promotions where applicable
- Ensure that any information or advice pertaining to the quotation, product mix and pricing recommendations is communicated to the Account Manager and/ or Reseller
- Provide daily feedback to Account Manager and / or Reseller on quotes in progress, to include progress with timelines
- Manage the revision of quotes as required. Example: amendments to bill of materials and amendments of rate of exchange, in partnership with the Brand and Sales Operations Team
- Maintain professional working relationships with Vendor, Brand teams, Account Managers, Brand and Sales Operations Team, Procurement and Stores
- Build and maintain strong inter-team relationships within the Team, working together to achieve team targets as well as targets for personal dedicated brand/s, as outlined in the Sales Plan
- Perform any general administration duties in line with previous capabilities and competencies

**Client service and relationship management**
- Develop and maintain professional and collaborative relationships with our vendors, resellers, and internal customers
- In cases of delays to this SLA, communication and updates must be given to the Account Manager and/ or Reseller
- Communication to Account Manager and/ or Reseller around delivery dates and ETA’s of stock, deal registration approvals, pricing from vendor etc.
- Confirm delivery address, contact person, alternative contact person with telephone numbers against all orders
- Give stores at least 24-hour notice for any delivery or collection with the correct information and documentation
- Communicate to creditors when deferred payment has been agreed to and approved
- Process sales orders from the client via Accpac and ensure that the orders comply with the Vendors Terms and