Sales Support Supervisor
3 weeks ago
About PayJoy PayJoy is a mission-first credit provider dedicated to helping under‑served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro‑entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting‑edge machine learning, data science, and anti‑fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Sales Support Supervisor is responsible for ensuring effective support to the customers while buying in any of our online sales flows, resolving their queries and issues through the support team, ensuring a continuous improvement of conversion of leads into sales. Responsibilities Support the conversion of leads into sales for all Online channels in PayJoy ZA. Strategizing and monitoring daily activities of sales support operations, assisting where required. Overseeing and assessing sales support staff activities, and providing them with regular performance‑related feedback. Train staff in sales support areas and company policies. Assisting with the development and implementation of support policies, maintaining documentation pertaining to sales support department activities. Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement Requirements College in related areas such as Business Administration, Communications or similar. 2 years' experience managing customer service or sales support teams, preferably in the sales or financial sector. Solid knowledge of the main key performance indicators of customer experiences, in consumer law. Consumer protection and defense code. Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable). Ability to effectively lead and motivate a team. Problem‑solving skills to maintain high levels of customer satisfaction. Ability to focus on the customer, sense of urgency and handling difficult situations under pressure. Benefits Health Insurance - Company funded for employee and immediate family. Capped at R Life insurance - Company funded Pension Fund Vacations 20 days Phone finance, Headphone, home office equipment and wellness perks. $2,000 USD annual Co‑working Travel perk $2,000 USD annual Professional Development perk PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work‑Life Balance * Embrace Diversity * Speed * Active Listening #J-18808-Ljbffr
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Sales Support Supervisor
4 days ago
Johannesburg, Gauteng, South Africa PayJoy Full time R104 000 - R208 000 per yearAbout PayJoy PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and credit cards, customers gain access to...
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Sales Supervisor
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Johannesburg, South Africa JoburgJobs.co.za Full timeAre you a dynamic and results-driven individual with a strong personality? We are currently seeking a motivated Sales Supervisor to lead our telesales team to new heights. If you possess assertiveness, dominance, resolution, tenacity, and charisma, then this is the opportunity for you! - **Assertive**: Lead by example and motivate our telesales team through...
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Clerk Support Supervisor
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Johannesburg, South Africa PayJoy Full time**About PayJoy** PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the...
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IT Application Support Supervisor
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Johannesburg – Sales Team Supervisor
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Johannesburg, South Africa The Western Shoppe Full timeThe above is a new position is available immediately at Western Shoppe’s flagship store in Paulshof, Johannesburg. We are seeking a highly knowledgeable and passionate equestrian professional to join our team as a Sales Team Supervisor . This pivotal leadership role combines deep horse and rider expertise with retail and customer service excellence....
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Territory Sales Supervisor
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Johannesburg, South Africa Mukuru Full timeTerritory Sales Supervisor - China Market Join or sign in to find your next job Join to apply for the Territory Sales Supervisor - China Market role at Mukuru Territory Sales Supervisor - China Market 11 hours ago Be among the first 25 applicants Join to apply for the Territory Sales Supervisor - China Market role at Mukuru Get AI-powered advice on this job...
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Johannesburg, South Africa Tower Group South Africa (PTY) Ltd Full timeAbout the Role As the Sales & Onboarding Supervisor, you will lead the team responsible for growing our 4W fleet. This is a hands‑on leadership role where you will manage the Sales Reps to drive sales, and oversee the onboarding process to ensure a seamless and positive experience for new riders. What You’ll Do Team Leadership : Lead, coach, and mentor...
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Retail Sales Supervisor
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Johannesburg, South Africa PUMA Full time**RETAIL STORE** **RETAIL SALES SUPERVISOR**: Johannesburg, South Africa Outlet Fourways **YOUR MISSION**: Manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world. - Responsible for ensuring the Store consistently achieves or exceeds sales,...
