Customer Relationship Manager

The job represents a balanced customer relationship management effort involving sales and account management, product knowledge assistance, problem solving and solutions to the market.

Main duties include but are not limited to:

- Responsible for the promotion and sales of tableware.
- Responsible to understand the market and customers.
- Responsible for achieving sales targets and the planned increase of market share via excellent customer service, appropriate sales and marketing activities and effective stock management.
- Maintain a current knowledge of market conditions and competition.
- Responsible to maintain and grow the dealer network for tableware.
- Responsible to maintain and grow the end user network for tableware.
- Set up and deliver sales presentations, product/service demonstrations and other sales solutions to customers and various decision-making audiences.
- Establish and maintain ongoing rapport with existing and potential dealers and end users.
- Appropriately communicate brand identity and corporate position to target markets.
- Maintain an up-to-date knowledge of competitor’s products, services and solutions for comparison.
- Develop new accounts, maintain current accounts and expand the tableware database of customers.
- Responsible for weekly/monthly/quarterly sales data and reports.
- Manage sales, margins, inventory levels, and purchasing to maximize profitability within tableware.
- Develop rollout guides, training materials, and implementation plans for new products if and when needed.
- Identify opportunity across various market segments and develop action plans to improve performance in all market segments.
- Develop reports for evaluating the profitability of products.
- Track performance on all SKUs for tableware
- Develop sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
- Develop a monthly promotional calendar to enhance sales and profits. Present promotional calendar for approval.
- Conduct dealer visits to monitor product performance and make recommendations.
- Build and maintain end user relationships and develop action plans to improve demand and sales within the end user market.
- Manage supplier relationships to include purchasing, the negotiation of rebate programs, as well as, tracking, and billing for rebates.
- Develop forecasts to ensure proper inventories are maintained in the warehouse.
- Requirements
- Grade 12 (or equivalent) - Essential
- Relevant Diploma or tertiary qualification or an acceptable combination of education and experience Essential
- 3 - 5 years direct work experience in a similar capacity in the same or similar industries
- 3 -5 years strategic leadership - ability to drive both short and long-term brand growth and profitability.
- Experience in building and nurturing brands (highly desirable)
- Driver’s license
- Excellent understanding of market and customer
- Able to travel regularly.
- Business acumen and good understanding of business processes and functions
- Strong work ethic
- Skills and experience:

- Energetic and passionate about the brand
- High level of energy and enthusiasm
- Service delivery and outcomes driven.
- High accuracy levels and strong attention to detail.
- Strong communication skills for engaging at a senior level.
- Strong administration skills.
- Ability to meet tight deadlines.
- Able to work individually and as part of a team.
- Ability to contribute to setting and achieving of budgets.
- Highly effective in building and maintaining customer and supplier relationships.
- Superior Critical Thinking and Problem-Solving skills - resourceful at achieving objectives/ results despite obstacles. Able to sort through complex data to identify the core issues and develop a plan of action to resolve them.
- Strong communication and influence skills - clear, concise, and persuasive in style.
- Energized by an entrepreneurial environment - not afraid to do things themselves to get things done. Comfortable making decisions with limited information and resources.
- Self-reliant/proactive and has a pioneering spirit.
- Takes initiative and follows-through on commitments to achieve results.
- Strong research skills
- Analytical skills - ability to convert analysis into insights, sustainable strategies, and actionable plans.
- Ability to think creatively and innovatively.
- Professional judgment and discretion that comes from years of experience in the field.