Account Manager

4 days ago

Midrand, South Africa Mezzanine Ware Full time

_Join us in enabling productive societies across Africa._

**What we do**

Mezzanine designs and builds digital technology solutions for customers across Africa in order to create productive societies. Founded in 2012, Mezzanine has market-leading expertise in the agricultural, health, financial inclusion and education spaces and works with mobile network operators to bring about positive change in the lives of people through the benefits of the digital dividend. Mezzanine is a home-grown African company delivering value to the people of Africa.

Mezzanine is a subsidiary of the Vodacom Group.

**What you will do**

You will manage key health accounts and clients with the purpose of maintaining these relationships in support of Mezzanine's business development. Our health solutions are currently impacting more than 16 million patients across Africa. You could be playing a valuable part in sustaining our impact.

You will have routine engagements with our clients to assess satisfaction level and system functioning, and ensure client queries are adequately addressed by the support team.

You will be accountable for managing the cadence, governance, and outputs of Account Management meetings (minutes, deliverable reports, billing reports, etc). You will work with all the different business functions to coordinate client workshops and package deliverables as well as driving client success across all the different teams (sales, commercial, marketing, technology, and operations).

In support of Mezzanine's business development, you will have to present and demonstrate an applied understanding of all our products and platforms, as well as an understanding of business models, pricing and value propositions of these products and platforms. You will work with the sales teams in coordinating sales activities to existing clients. This will include identifying and developing new sales opportunities; clearly and effectively communicating our value proposition; drive sales in line with targets; and generating proposals, reports and projections. From time to time you will be responsible for promoting the company at selected conferences and exhibitions.

**Requirements**:

- At least 3 years of relevant experience
- Experience in managing detailed account processes
- Channel management experience
- A bachelor's degree in business or any other relevant field
- Sales and relationship management skills
- Strong business acumen and negotiation skills
- Ability to collaborate with different stakeholders and manage multiple key accounts without compromising on the quality of services provided
- Analytical thinking skills
- High attention to detail
- High proficiency in Microsoft Word, PowerPoint and Excel
- Willingness to work long hours from time to time and travel across South Africa

**Advantageous**
- Experience in working with public sector entities or clients
- Experience in the ICT4D, digital, telecommunication, enterprise software, or ICT industry would be advantageous

**Starting date: November 2021**

**Location**: Midrand, South Africa

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