Senior Account Manager

4 days ago

Midrand, Gauteng, South Africa First Technology Pty Full time R600 000 - R1 200 000 per year

The CRM Team is looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. This is hybrid position.What will you be doingProactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer.Possess a comprehensive understanding of solution and connect that knowledge directly to customer ROI.Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)Be an expert on the platform, with a deep understanding of our capabilities and value.Consult with customers on their internal processes and challenge leaders to drive change across their organization.Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Partner with others at to ensure successful account management and surface customer inputs back.Requirements5+ years of B2B SaaS sales, account management or consulting experience working with large, enterprise-level accounts (> 50-150K ACV)Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contractingPrior experience in Strategy consulting - advantageStrong customer-facing and presentation skills with the ability to establish credibility with executivesSuperb written and verbal communication skillsPositive attitude, empathetic, and energetic

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