Head of Housekeeping

7 hours ago


Cape Town City Centre, South Africa Jobted ZA C2 Full time

Key Responsibilities:

- Lead and supervise the housekeeping team, ensuring consistent, high-quality standards of cleanliness, presentation, and hygiene throughout all guest rooms, public areas, and back-of-house spaces.
- Develop and implement housekeeping protocols, policies, and procedures to ensure operational efficiency and guest satisfaction.
- Monitor and maintain cleanliness standards, inspecting guest rooms and public areas regularly to ensure the property meets 5-star cleanliness and aesthetic standards.
- Manage housekeeping inventory, ensuring that linens, supplies, and cleaning products are well-stocked and properly maintained.
- Train, motivate, and evaluate housekeeping staff, providing guidance and professional development to foster a positive, high-performance team.
- Collaborate with other departments (front desk, maintenance, food & beverage) to ensure smooth coordination and a seamless guest experience.
- Oversee laundry operations, ensuring efficient processing and quality of linens and guest laundry.
- Handle guest requests and complaints related to housekeeping in a timely and professional manner.
- Maintain health, safety, and cleanliness standards, ensuring compliance with local and international regulations and standards.
- Manage department budgets, controlling costs while maintaining quality service and productivity.

Requirements:

- Previous experience as a Head of Housekeeping or similar role in a 5-star hotel or luxury property.
- Strong leadership and management skills, with the ability to motivate and guide a large team effectively.
- In-depth knowledge of housekeeping operations, including room cleaning, laundry, and public area management.
- Exceptional attention to detail and high standards of cleanliness and presentation.
- Excellent communication skills, with the ability to work collaboratively with other departments and interact with guests professionally.
- Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
- Knowledge of health and safety regulations related to housekeeping and hotel operations.
- Fluency in English (additional languages a plus).
- Flexibility and ability to work under pressure, particularly during peak times.
- Computer literacy with experience in housekeeping management software or property management systems (PMS).


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