Head Housekeeper

4 months ago


Cape Town, South Africa HotelJobs.co.za Full time

A Head Housekeeper is sought to manage the housekeeping department of this 4* city hotel.

**Requirements**:

- A minimum of 4 years experience in all aspects of Housekeeping in a medium-sized, multi-use facility is required, with at least 2 years in a senior management position.
- Computer literate.
- Well-developed leadership skills, specifically the ability to organize, empower and focus the efforts of employees are important.
- Well-developed attention to detail and high levels of assertiveness.
- Excellent communication skills - fluent in English and the ability to perform well in a team environment.
- Must be customer driven, have a strong business acumen and be cost consciousness.
- Well groomed, good inter-personal skills.

**Qualifications**:

- Grade 12 and/or similar
- Hotel Management Qualification advantageous

**Key Responsibilities**:

- Manages the daily activities of the housekeeping department.
- Maintains cleanliness standards for both rooms and public areas and inspects them to ensure that the highest standards are met.
- Administers guest satisfaction inspection procedures and reports.
- Maintains key control and lost and found, and ensures staff is trained to follow correct procedures for both.
- Plans work schedules and room assignments with minimum disruption to guests.
- Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.
- Ensures the proper maintenance of all equipment; makes arrangements for repair and/ or replacement of used and damaged equipment.
- Orders and buys cleaning supplies, linens, and chemicals at the best prices.
- Maintains inventory of supplies and ensures staff follows proper inventory/ cost control procedures.


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