Head Housekeeper- Cape Town

3 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

**Hospitality and Outdoor
- New Vacancy-** Housekeeping Manager

Hotel
- Cape Town

**Requirements**:

- Matric Certificate & Relevant tertiary diploma
- At least ten years’ experience in the hospitality industry
- At least five years’ experience as a housekeeping manager
- The ability to convey clear instructions to colleagues while being mindful of tight operational deadlines.
- Ability to focus intently on ensuring consistent high-quality personalised service
- Fluent English speaker
- Competent working knowledge of Word and Excel, Outlook and other Hotel Management Systems
- Efficient time management skills
- Keen attention to detail with excellent follow-through capabilities
- Diplomatic and able to deal with people at all levels with confidence and ease, friendly and welcoming disposition.
- Able to remain calm and maintain professional outlook, even when under pressure.
- Drivers licence with own car essential

**Key Performance Areas & Main Duties**:

- Implement and monitor policies, processes and standards to ensure an effective high
- quality housekeeping service is provided to guests and the operations team.
- Scheduling staff, delegating duties and managing outputs of the housekeeping team
- Implement and monitor processes to understand the department’s needs and expectations of guests, and report on same
- Provide direction, oversight and guidance to the housekeeping team.
- Ensure housekeeping department implements all relevant security and health and safety policies, processes and procedures.
- Ensure the housekeeping team provides impeccable service to guests consistently.
- Ensure the development of a housekeeping team that pays attention to detail, takes initiative, and works competently and confidently as one team
- Ensure processes reflects a care for spaces, furniture, and equipment
- Perform HR related administration and ensure that it is kept up to date and reporting submitted on time. Examples of required HR duties:

- KPI’s
- Appraisals
- Payroll
- Budgets

**Package on offer**
- R 20 000 per month
- Travel Allowance

**Starting Date**:ASAP



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