Key Account Manager

1 month ago

Johannesburg, South Africa CBRE Excellerate Full time

Key Account Manager
South Africa

Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role
As a Key Accounts Manager, you'll oversee the outsourced real estate portfolio for a leading national Financial and Professional Services Provider in South Africa. Your role encompasses strategic planning, data and technology management, estate management, financial oversight, and transaction management.
You'll leverage your strong financial acumen to analyze and report on financials, ensuring real estate services meet KPIs and performance standards. Additionally, you'll collaborate with the strategy team to develop and implement regional strategies, managing resources to achieve desired outcomes.

What you will bring

- Business studies with a focus on real estate or a comparable qualification with a real estate emphasis.
- At least 10 years of professional experience in real estate management, particularly in collaboration with real estate occupiers.
- Strong service and client orientation with excellent communication skills.
- Proven ability to work as a team player with a strong goal orientation and high initiative.
- Structured working methods with strong prioritization abilities.
- People Management and remote staff/portfolio oversight
- Budgeting and Financial Management
- Computer Literacy (MS Office)
- Negotiation skills

- Knowledge:

- Occupier Account Management
- Contract Management
- Financial Management and lease agreements
- Cost Budgeting and statutory requirements
- Business acumen and common law principles applicable to leasing
- Basic labour relations

What you will be doing
As a Key Accounts Manager, you will oversee the day-to-day management of the client's portfolio, ensuring exceptional service quality and client satisfaction. Your responsibilities include leading and developing your team, providing industry insights, and facilitating access to CBRE Excellerate’s services. You will be the primary contact for all client matters, maintaining compliance with contracted services and ensuring effective commercial management of the account.
Key tasks include:

- Leading the implementation and performance of all contracted services while maintaining the commercial framework.
- Collaborating with account delivery teams and functional heads to enhance process efficiency and reduce costs.
- Driving cost optimization initiatives and supporting financial reporting and management.
- Overseeing team hiring, training, performance tracking, and satisfaction.
- Building effective partnerships across functions and managing communication channels for issue resolution.
- Understanding the client’s operations to align CBRE Excellerate services with their needs and identifying opportunities for improvement.
- Maintaining regular communication with client stakeholders and CBRE Excellerate teams to ensure service alignment and performance, and leading performance reviews to align with strategic goals.

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