SAP Solution Manager Administrator I

6 days ago


Worcester, Western Cape, South Africa Shoprite Group of Companies Full time
The SAP Administrator: Solution Management System is responsible for the configuration, maintenance, and support of the SAP Solution Manager system, ensuring its availability and optimal performance to support the organization's SAP landscapes. This role involves collaboration with IT teams to manage solutions and processes effectively while adhering to compliance and governance standards.

Job Category

IT

Job Objectives

1. Adhere to and maintain SAP Solution Management system configurations.
2. Monitor system performance and attend to issues as they arise.
3. Execute and manage Change Request Management processes within Solution Manager.
4. Provide first-line support for Solution Manager incidents and service requests.
5. Conduct analysis through system health checks and ensure compliance with best practices and internal policies.
6. Support system upgrades and patches to keep the Solution Manager environment current.
7. Gather and maintain technical documentation related to Solution Manager configuration and processes.
8. Develop and update user manuals and training materials to train other team members and users.
9. Collaborate closely with SAP functional and technical teams to align Solution Manager functionalities with various SAP modules.
10. Research enhancements in collaboration with external vendors and stakeholders to improve Solution Manager capabilities.
11. Utilise Solution Manager's capabilities for application lifecycle management (ALM), including monitoring, testing, and documentation.
12. Attend to project management tasks related to SAP implementations or upgrades while executing Solution Manager functionalities.

Qualifications

- Matric/Grade 12 qualification - (essential).
- Diploma in Information Technology, Computer Science, or a related field, or equivalent experience.

Experience

- +2 years of experience working with SAP Solution Manager and/or SAP Administration - (essential).
- Previous experience in a support role within an SAP environment is desirable - (essential).

Knowledge and Skills

SAP certification in Solution Manager or related SAP solutions.

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