Enterprise SAP Solution Manager Deployment Expert

6 days ago


Worcester, Western Cape, South Africa Shoprite Group of Companies Full time

Solution Management System is responsible for the configuration, maintenance, and support of the SAP Solution Manager system to ensure its availability and optimal performance in supporting the organization's SAP landscapes.

Key Responsibilities
  • Adhere to and maintain SAP Solution Management system configurations by following compliance and governance standards.
  • Maintain system performance and resolve issues promptly to prevent downtime and minimize disruptions.
  • Execute Change Request Management processes within Solution Manager efficiently.
  • Provide timely and effective first-line support for Solution Manager incidents and service requests.
  • Conduct thorough system health checks and analysis to ensure compliance with best practices and internal policies.
  • Support system upgrades and patches to keep the Solution Manager environment current and up-to-date.
  • Gather and maintain accurate technical documentation related to Solution Manager configuration and processes.
  • Develop and update user manuals and training materials to train other team members and users effectively.
  • Collaborate closely with SAP functional and technical teams to align Solution Manager functionalities with various SAP modules.
  • Research enhancements in collaboration with external vendors and stakeholders to improve Solution Manager capabilities.
  • Utilize Solution Manager's capabilities for application lifecycle management (ALM), including monitoring, testing, and documentation.
Requirements
  • Matric/Grade 12 qualification is essential.
  • Diploma in Information Technology, Computer Science, or a related field, or equivalent experience is required.
  • At least 2 years of experience working with SAP Solution Manager and/or SAP Administration is necessary.
  • Previous experience in a support role within an SAP environment is highly desirable.


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