Motor Claims Consultant | Kloof

3 months ago


Kloof, South Africa The Recruitment Council Full time

Primary purpose of the position:

Join an esteemed Financial Services company, who’s on the hunt for a Motor Claims Consultant. You will need to ensure that the expectations of existing insurance clients are identified and met in the event of a claim, and to process claims swiftly and efficiently. To keep the client’s Brand Promise of meeting and exceeding client expectations.

Minimum qualification required for this position:

- Grade 12

- FAIS Compliant – If not candidate will have to attend a Learnership to obtain necessary credits whilst employed at the company.

Minimum experience required for this position:

- 1 – 3 years

Competencies required achieving the core KPAs:

Behavioural attributes:

- Strong communication skills

- Customer service & relationship building skills

- Interpersonal skills

- Task, time, and detail driven

- Rule orientated

- Negotiation skills

- Problem-solving ability

- Ability to plan, organize and manage workload independently

- Ability to support and back up a busy team

- Friendly and co-operative

- Enthusiastic

- Compassionate

- High level of attention to detail

Technical skills:

- Computer Literacy [MS Excel, MS Word, PowerPoint, Microsoft Office]

- System Knowledge (not required but will be advantageous)

- Abuntex / Audatex

- Santam Broker Portal

- Santam BPM

- Cardinal 360

Key Performance Areas:

- Motor Claims Administration – Managing the full Motor Claims Process including registration, pre-support, loading quotes on Abuntex, corresponding with insurers, assessors, repairers and service providers, following up on progress and quality of repairs, reviewing & discussing proposed settlements with clients, confirming repair authorisations and keeping the client well informed throughout the entire process.

- Claim Negotiation

- Claim Payments

- Client Management

- Objection and Complaints Handling

- Demonstrate Personal Competence

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