Strategy Lead – Customer Origination

2 months ago

Cape Town, South Africa TymeBank Full time

Overall Purpose of the Role:
At Tyme Bank, we are on a mission to democratize financial services and bring next-level banking to South Africa. We are seeking distinctive individuals for the Strategy & Proposition team who share our belief in the mission, as well as our dream of reinventing banking, to create enduring possibilities for everyone.
When you join the Strategy and Proposition Team in Tyme Bank, you are joining a culture which is focused on distinction, excellence and concomitantly, professional development. You will be given some of the most challenging tasks, and be expected to work in high pressure situations, with tight timelines.
What you'll do
This role is a key pillar of Tyme Bank's Strategy & Proposition team in delivering strategic solutions (e.g. process and feature enhancements) to enable seamless and secure customer origination, and to drive customer identity enhancement & management efforts.
The problems you will solve traverse the domains of strategy, product design, risk & compliance with banking regulations, partnerships, data and analytics, and business operations.

Experience and Skills Required:

- Problem-solving and organizational skills – The applicant should be able to work on complex, multi-faceted problems with no obvious answer.
- Able to scope an ambiguous problem and break it down into logically distinct chunks, working in a systematic way to resolve them.
- Ownership mindset – The applicant defaults to taking ownership and is proactive in reaching answers. The applicant should have a demonstrated ability to effectively balance this proactiveness with bringing others along and seeking input and guidance from cross-functional experts.
- This person should be able to manage individual projects.
- Project Management skills – The applicant should be able to adjust to varying frameworks such as sprints and kanbans to successfully drive alignment and product/feature delivery.
- Communication skills – The applicant should be able to effectively communicate with internal and external partners from different working backgrounds and levels.
- Interest and curiosity – Passion for the product and how it can be used to improve customer experience especially in the areas of identity, security and fraud prevention

Responsibilities:
Strategy & Proposition Development

- Assist in formulating the overall strategy and the design of products, features, and engagement mechanics for the Origination, Trust & Safety proposition.
- Assist in the management of end-to-end life cycle of the proposition's products and processes, such as ideation, design, and management of its features, together with the timely implementation of strategic and tactical initiatives to drive value creation.
- Together with other stakeholders (e.g. Risk, Compliance, Fraud, Operations, etc.), research and monitor competitor products, fraud practices, and compliance requirements to inform the ideation and prioritization of new products and features for the proposition; and
- Assist in the development the business rationale (e.g., value proposition, opportunity sizing) for the new Origination, Trust & Safety initiatives, to inform product prioritization.

Strategy & Proposition Development

- Assist in formulating the overall strategy and the design of products, features, and engagement mechanics for the Origination, Trust & Safety proposition.
- Assist in the management of end-to-end life cycle of the proposition's products and processes, such as ideation, design, and management of its features, together with the timely implementation of strategic and tactical initiatives to drive value creation.
- Together with other stakeholders (e.g. Risk, Compliance, Fraud, Operations, etc.), research and monitor competitor products, fraud practices, and compliance requirements to inform the ideation and prioritization of new products and features for the proposition; and assist in the development the business rationale (e.g., value proposition, opportunity sizing) for the new Origination, Trust & Safety initiatives, to inform product prioritization.
- Lead ideation and design of onboarding experience for new segments of the market (e.g. foreign nationals, juristic entities)

Partnerships & Customer Engagement

- Assist in developing the strategic external partnerships needed with technology platforms or to enable innovative and differentiated features.
- Assist in coordinating and partnering with the rest of the business, the technology teams and product partners to deliver products and features with a distinctive customer experience; and
- End-to-end accountability for enhancing the digital origination experience with a data-driven approach whilst effectively consulting various parts of the business
- Liaise with Tyme X design, development, data analytics, and innovation teams to continuously improve user experience and ultimately drive proposition OKRs.

Operations & Stakeholder Management

- Assist in coordinate the “run” of the products in areas such as the operations and customer servicing.
- Assist in the execution of necessary technology and process fixes as a response to findings from audits conducted by the regulatory bodies;
- Together with the Sales & Marketing team, assist in the formulation and tactical execution of the products' go-to-market strategies across segments and channels especially for Trust & Safety.
- Together with stakeholders from regulatory functions, assist in the documentation and fulfilment of administrative requirements related to the implementation of proposition initiatives; and
- Assist in evaluating and monitoring the effectiveness of proposition initiatives, identifying the key drivers for success or failure, and recommending improvements when necessary.

Relevant Work Experience

- With at least 3-5 years of experience in Product Management in Banking/Lending or fintech's, ideally in areas related to KYC, Digital Identity, Fraud Strategy, Compliance.
- Preferably, experience working in: (a) Digital Banking or Lending companies; or (b) professional services focusing on these industry sectors; or (c) technology companies focusing on KYC, fraud or compliance; and an in-depth understanding of or interest in the technology, strategies and best practice approaches in Know-Your-Customer, Customer Due Diligence, digital identity and fraud prevention

Education:
Bachelor's degree in business, Management, Management Engineering, Industrial Engineering, Data Science, Chartered Accountancy, Actuarial Sciences or any related courses

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