Debtors Clerk
3 days ago
Requirements:
- Manage a large workload and high-stress environment.
- Accuracy, attention to detail, and being proactive Set up reminders, due dates, and take action beforehand.
- Always remain respectful to clients and daily contacts.
- Willing to go the extra mile to get the job done.
- Quickly pick up new information, effectively communicate with tenants and landlords, and analyse info to make suggestions.
- Work under pressure, staying calm, clear-headed, and composed.
- Confidently upsell Rentsecure and the Payprop app, knowing the systems/products and presenting them effectively to clients.
Responsibilities and expectations but not limited to:
- Review tenant payment history and owing amounts to make informed recommendations.
- Download the debtors report monthly and reconcile all outstanding accounts before month end.
- Make contact with all tenants with owing balances (phone, email, SMS, calling references, WhatsApp, etc.) for active and inactive tenants.
- Update the client (Landlord) with comprehensive, detailed information and suggestions on how to move forward.
- Implement and suggest payment arrangements, set up due dates, and follow up regularly.
- Check in on due dates and take necessary action where required.
- Issue letters of demand to tenants and convey notice for expiring letters.
- Update clients (Landlords) on accounts handed over and follow up with Able Tracers on handover updates monthly.
- Check incoming payments and ensure accuracy with tenant statements at all times.
- Update payment profiles on the credit bureau.
- Check new file deals, ensuring all invoices are settled upfront.
- Compile the collection fee list to be invoiced monthly and invoice tenants.
- Perform account reconciliations and provide weekly and monthly feedback reports.
- Complete ad-hoc administrative tasks.
- After-hour standby alternated bi-weekly.
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
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