Pump Attendant Supervisor

3 days ago

Port Elizabeth, South Africa Jobted ZA C2 Full time

Duties and responsibilities:

- Always ensuring order and the smooth running of operations at the forecourt and service areas
- Ensure the entire forecourt staff are smart and presentable
- Ensure proper merchandising of products on the forecourt especially on the lubricant racks
- Apply and ensure that the Forecourt Customer Attendants (CSA) apply the top service standards in all
- operations
- In conjunction with the line manager assign daily/shift-based duties to CSAs
- Ensure that customers are served efficiently, and their requests attended to politely.
- Ensure a clean working environment adhering to the housekeeping and health and safety standards
- Deal with cases of staff disobedience/customer complaints in the first instance (reported to the manager in the daily briefing).
- Represent the management when dealing with credit customers
- Confirming Local Purchase Order (LPO) details before commencing of fuelling
- Verifying that invoice/credit card amounts tally with what is on the pump and writing invoices
- Training of new employees (On the job training OTJT) in line with our standards. Assist in appraisals and evaluation of members of staff.
- Suggest and recommend improvements to staff related matters.
- IP Stock Control & Dispensing on Depot 2
- Managing all aspects of the forecourt
- Managing cash-ups and daily banking, daily tank dipping and wet stock management.
- Ordering, receiving, processing of fuel stock.
- Managing forecourt staff, incl. arranging of shifts and maintaining staff discipline
- Ensuring all forecourt equipment is maintained
- Professional handling of all customer queries/complaints
- Relaying of fuel readings to management
- Cost control and administrative duties
- Advancing service excellence of forecourt staff and forecourt operations
- Training staff for forecourt duties

Requirements:

- Matric
- Valid drivers license
- 3 - 4 years in Fuel Station experience
- 2 years as a supervisor experience will be an advantage
- Knowledge of fuel
- Computer literate
- Experience on BB Soft and MS dynamics advantages.
- Honest, loyal, reliable, and trustworthy.
- A Can-do attitude.
- A problem solver
- Team player.
- Self-motivated.
- Operationally a hands-on person.
- Ability to work under pressure and deliver accurate work within a deadline driven environment.
- Ability to multitask.
- Be independent and pro-active.
- Time management skills.
- Possess excellent communication and interpersonal skills.
- Ability to work with individuals at all levels of the organisation.
- Ability to take the initiative.
- Be able to take responsibility.
- Positive mindset.

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