Pump Attendant Supervisor

2 weeks ago

Port Elizabeth, South Africa Jobted ZA C2 Full time

Key Responsibilities:Forecourt Operations Management:

- Oversee the daily operations of the forecourt and service areas, ensuring they run smoothly and efficiently.
- Ensure that all forecourt staff are presentable, well-groomed, and adhering to company uniform standards.
- Ensure proper merchandising of products, especially the lubricant racks, to maximize visibility and sales.
- Ensure that the Forecourt Customer Attendants (CSA) provide top-tier service to customers at all times.
- Supervise and assign daily/shift-based duties to CSAs in conjunction with the line manager.

Customer Service & Staff Supervision:

- Ensure that customers are served efficiently and that all customer requests are handled professionally and politely.
- Address customer complaints and staff disobedience in the first instance, escalating issues to the manager when necessary.
- Act as a representative of management when dealing with credit customers and resolving any disputes or concerns.
- Provide on-the-job training (OTJT) for new employees, ensuring they meet the company's service standards.
- Assist in evaluating and appraising staff performance, providing constructive feedback and recommending improvements where necessary.

Operational and Administrative Duties:

- Manage daily banking, cash-ups, tank dipping, and wet stock management, ensuring accuracy and compliance with company procedures.
- Order, receive, and process fuel stock efficiently, ensuring no disruptions in supply.
- Ensure all forecourt equipment is regularly maintained and operational.
- Monitor and relay fuel readings to management, ensuring all discrepancies are addressed promptly.
- Ensure adherence to health and safety standards and housekeeping practices to maintain a clean, safe working environment.

Team Leadership & Cost Control:

- Organize and manage staff shifts, ensuring appropriate coverage for peak times and maintaining discipline among the forecourt team.
- Supervise the IP Stock Control & Dispensing process on Depot 2.
- Suggest and implement improvements to enhance operational efficiency and service quality.
- Maintain a strong focus on cost control and the efficient use of resources.

Training & Development:

- Continuously improve the service excellence of forecourt staff through coaching and training, ensuring all team members are equipped with the skills necessary to perform their roles.
- Take responsibility for training staff for specific forecourt duties and ensuring that all employees are knowledgeable and competent.

Qualifications:

- Matric (Grade 12)
- Valid Drivers License

Experience:

- 3 to 4 years of experience in a fuel station environment
- At least 2 years of supervisory experience in a similar setting (preferred)

Knowledge & Skills:

- In-depth knowledge of fuel operations and best practices.
- Computer literate with experience using BB Soft and MS Dynamics (advantageous).
- Strong knowledge of operational processes, safety standards, and customer service excellence.

Attributes:

- Honest, loyal, reliable, and trustworthy
- A Can-do attitude with a proactive, problem-solving approach.
- Strong team player with the ability to motivate and guide staff.
- Self-motivated and able to work independently, maintaining a hands-on operational approach.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Excellent time management and multitasking abilities.
- Strong communication and interpersonal skills, with the ability to interact effectively with individuals at all levels of the organization.
- Initiative-driven, with the ability to take responsibility and ownership of tasks.
- A positive mindset and a strong commitment to customer satisfaction and service excellence.

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