Executive Office Business Manager

5 months ago

Johannesburg, South Africa Project Management Connection Full time

**Job Purpose**:

- The key areas of responsibility entail managing governance, risk management, regulatory compliance and operations of the Company. These functions are fulfilled through various structures, payment industry forums as well as strategic projects in the payments industry.
- The Executive Business Manager (EBM) role will support the Chief Payments Officer and Chief Risk Officer of the company in providing a highly professional, competent executive administration services. The Executive Business Manager will be responsible for the execution of all executive assistance and general business management duties to enable the executives to optimise their portfolios and execute their roles and responsibilities effectively and efficiently. The Executive Business Manager will act as the liaison for the two executives as and when required, establish, and maintain the highest levels of professionalism in the executives’ offices and portfolios.

**Key Stakeholder Management including communication and interaction**
- Key stakeholder management and interaction
- Internal: Structures, Executives and Employees
- External: Payment Clearing House Participant Groups (PCH PGs), Regulators, Members, Payment System Operators (PSOs) and other entities with an interest in the payments industry of South Africa

**Job responsibilities**:
**Executive Assistant Support**
- Provide end-to-end executive office support to the executives.
- Managing functional and cross-functional responsibilities at a senior management level on behalf of the executives
- Provide office co-ordination and management for the executives’ office, including planning and coordinating the daily functioning of the offices.
- Proactive diary management, prioritisation and support, ensuring that key meetings are scheduled, prioritised and adequately prepared for.
- Manage all the office administration and logistics required for the executives including planning and coordinating travel, accommodation and meetings management (venues, parking, catering, equipment, and other meeting requirements)
- Manage executive office expenses within budget and execution of the expenses administration processes.

**Executive Business Management**
- Oversee and deliver on strategic projects and initiatives in the offices of the executives.
- Preparation, collation and circulation of documentation for relevant meetings. This includes agendas, meeting packs, presentations minutes, action logs, and ad hoc items).
- Compile accurate minutes at all meetings as required by the executives in accordance with the administration standards in place required. Also ensuring that all decisions at meetings are accurately and appropriately recorded in the minutes and are actioned to relevant employees or stakeholders, as and when required.
- Compile accurate action logs proactively coordinating and following up on action items arising from meetings and decisions taken in the offices of the executives.
- Be the primary point of contact and liaison for internal and external stakeholders on behalf of the executives, including coordinating and arranging all stakeholder engagements as required by the executives.
- Conduct business research and data analytics as required by the offices of the executives.
- Develop and deliver management information systems (MIS) required to effectively monitor and manage the functions and portfolios of the executives.
- Assist the executives with the preparation of various reports for the committees and structures meetings.
- Continuously review and identify business management areas of improvement.

**Qualifications**:

- Minimum of 3-year relevant Degree/ National Diploma is essential

**Experience**:

- 5-8 years of experience in an executive assistant role or professional business management role in the C-suite.
- Project management experience would be an advantage.
- Financial services experience would be an advantage.

**Knowledge**:

- Advanced Microsoft 365 suite of products (Visio, MS Project, Excel, PowerPoint, Word)
- SA Payments industry knowledge and experience would be an advantage.

**Skills and competencies**:

- Utmost discretion and professionalism
- Team leadership and orientation with ability to motivate others towards performance.
- Excellent communication skills (verbal and written)
- Strong facilitation & presentation skills
- Ability to integrate strategy and operational components into cohesive execution plans and follow-through
- Data Analytical skills
- Strong planning and organising skills
- Proficient in relationship building and management (stakeholder management)
- Ability to work independently and hands-on
- Cross-functional (matrix) collaboration skills
- Ability to build credibility and trust
- Ability to analyse problems and make decisions
- Ability to work under pressure
- Diligent and with excellent attention to detail
- Good interpersonal skills
- General business processes management (define, develop, execute, and

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