Reservations Agent
2 weeks ago
The Trade Reservationist's purpose is to facilitate our guests’ complete experience by ensuring that they reflect the warm and welcoming atmosphere guests can expect from our group of properties. Our Reservations Agents maximise room revenue and occupancy levels, whilst still achieving exceptional levels of customer satisfaction, by effectively assisting agents & guests, whilst upholding the purpose of The Royal Portfolio, which is “To give our guests a complete experience and a perfect stay.”
MAIN DUTIES & RESPONSIBILITIES
- To provide accurate and timeous information to Retail, Wholesale and OTA trade as well as SA Resident and Royal Members Club (RMC) guests, with regards to all queries about The Royal Portfolio properties.
- Offer advice based on your expertise about the properties as well as additional activities our properties offer or guided experiences with 3rd party suppliers – it’s not just about the room it’s the full experience.
- To manage The Royal Portfolio inventory effectively as well as maintain the relationships with both Trade and Guests in order to maximise sales and revenue from all channels.
- Finance - Deposits, Cancellations & Commissions
- Online booking channels
- Liaise and communicate with internal stakeholders effectively
- Maintain a workable office environment, by ensuring that all information is retrievable by all office staff
REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS
- At least 2 years’ experience in a Reservations role in a luxury hotel, lodge or head office environment
- A tertiary qualification in a relevant subject (Hospitality, Tourism, Marketing a distinct advantage)
- Previous experience in OPERA (Property Management System) essential
- Exceptional written and verbal communication in English
- Passion for the Hospitality & Service Industry
- Exceptional organisational skills with high attention to detail
- A good understanding of luxury brands
- Ability to multi-task and work in a fast-paced environment
- Positive attitude and highly responsive
- Highly self-motivated and ability to take initiative
- Ability to complete tasks timeously and accurately
- Team player
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
-
Reservations Agent
3 weeks ago
Cape Town, South Africa Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
-
Reservations Agent
6 hours ago
Cape Town CBD, South Africa Arvo Pty Ltd Full timeReservations Agent About Our Client: Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience. Role Overview: As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role...
-
Reservations Agent
4 months ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full time**To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...
-
Reservations Agent
4 months ago
Cape Town, South Africa Recruitment Matters (Pty) Ltd Full timeOur client is seeking a dynamic and customer-focused Reservations Agent to join their team. The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences. **Responsibilities**: - **Reservation Management**: - Provide personalized assistance to guests,...
-
Reservations Agent
2 weeks ago
Cape Town, South Africa Arvo Full timeReservations AgentAbout Our Client:Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience.Role Overview:As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role is...
-
Reservations Agent
2 weeks ago
Cape Town, South Africa Arvo Full timeReservations AgentAbout Our Client:Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience.Role Overview:As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role is...
-
Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn upmarket hostel company is seeking an energtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two if its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior written...
-
Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn upmarket hostel company is seeking an eneregtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two of its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior...
-
Group Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Group Reservations Agent** -** **Fantastic vacancy for a Group Reservations Agent **, iconic hotel group with great opportunities of development **Objective of the Role** Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost...
-
Reservations Agent
4 months ago
Cape Town, South Africa Kerzner International Resorts Full timeReservations Agent (10204) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...
-
Central Reservations Agent
4 months ago
Cape Town, South Africa Totalstay Full timeThe Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...
-
Reservations Agent
4 weeks ago
Cape Town, South Africa Belmond Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
-
Reservations Agent
2 weeks ago
Cape Town, South Africa Belmond Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
-
Reservations Agent
4 weeks ago
Cape Town, South Africa Belmond Management Full timeAs a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...
-
Central Reservations Agent
5 months ago
Cape Town, South Africa Neighbourgood Full timeNeighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...
-
Reservations Agent
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeJoin Rest Easy and be part of a team that values teamwork, laughter, and delivering exceptional guest experiences. Our personalized approach to hosting goes beyond a mere lockbox, as we believe in creating connections and providing a warm welcome to our guests. By meeting them in person and offering tailored recommendations, we ensure they have a memorable...
-
Central Reservations Agent
2 months ago
Cape Town, South Africa Totalstay Full time**About the Role**: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of extranets...
-
Central Reservations Agent
4 weeks ago
Cape Town, Western Cape, South Africa Proactive Recruitment Full timeJob Title: Central Reservations AgentWe are seeking a highly skilled and experienced Central Reservations Agent to join our Sales team at Proactive Recruitment. As a Central Reservations Agent, you will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service.Main ResponsibilitiesAdministration:...
-
Central Reservations Agent
3 weeks ago
Cape Town, Western Cape, South Africa Proactive Recruitment Full timeCentral Reservations Agent Job DescriptionWe are seeking a highly skilled Central Reservations Agent to join our Sales team at Proactive Recruitment. As a Central Reservations Agent, you will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service.Main ResponsibilitiesAdministration: Maintain the...