Central Reservations Agent
7 months ago
Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.
Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times to all clients, ensure payments are received, track VIP guests and maintain quotation turnarounds, as well as ensure that workflows and processes are in place that guarantee consistency throughout our portfolio for all reservations. Relationship building with industry players such as agents and tour operators would also be imperative to ensuring high levels of revenue are maintained across the portfolio.
Weekend work will be required, typically one weekend a month with an additional remuneration.
**Roles and Responsibilities**:
- Handles bookings and reservations in accordance with company policies through all booking channels.
- Ensures that profiles of arriving guests are updated on system.
- Ensures that all booking notes are correctly updated on the bookings in order to ensure the highest level of service standards.
- Deals with agent or guest complaints relating to bookings and informs the Reservations/Revenue Manager.
- Build and maintain relationships with strategic corporate clients and agents
- Maintains all changes and updates of bookings as per guest and agent requests
- Receives all direct booking enquiries and responds timeously and in accordance with company policy
- Ensure that reservations that are not fulfilling operational standards are canceled in accordance with channel policies and this is communicated to the guests.
- Update No Shows and Cancellations in the Property Management system and the channel accordingly and line with channel policies.
- Maintains accurate records of agent bookings where required.
- Ensures that confirmations of bookings are completed and sent out promptly.
- Responds to initial enquiries and requests with A 6 hour turnaround.
- Liaises with departments and provides an update on arrivals, groups, special requests and functions etc.
- Maintains good communication channels with other departments.
- Handle any guest complaints where necessary or refer to the Reservations/Revenue Manager.
- Ensures pro-forma invoices are sent out in time to guests.
- Follows up with guests on payment of invoices and cancels bookings timeously for non-payment.
- Assists with the maintenance and control of payment and commission procedures for all reservations and through all channels accordingly
**Qualifications and Experience**:
- 3 - 5 years professional knowledge and/or work experience
- Minimum of 5 years in Hospitality and short term rental experience
- Industry/related experience - Hotels and resorts or short term rental experience
- Strong administrative skills
- You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders.
- Exceptional communications and time management skills will be considered fundamental together with a motivated and commercially astute approach.
**Salary**: R12,000.00 - R18,000.00 per month
-
Central Reservations Agent
6 months ago
Cape Town, South Africa Staff Connection Full timeCape Town, Western Cape - R14k CTC - R18k CTC Staff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. - SA Citizen - Hotel Diploma - Min 3yrs experience within a central reservations environment - Upselling - Quotations - Promoting of company's products and services - Excellent communication skills - Excellent...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa Totalstay Full timeThe Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...
-
Central Reservations Agent
4 months ago
Cape Town, South Africa Totalstay Full time**About the Role**: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of extranets...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa The Right Company Full time**CENTRAL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills. They...
-
Central Reservation Agent
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Central Reservation Agent** **City: Cape Town** **Position Type: Full Time** **Role Overview**: As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel...
-
Central Reservations Agent
4 months ago
Cape Town, South Africa Totalstay Full timeAbout the Role: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAs a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer...
-
Central Reservations Agent
3 months ago
Cape Town, South Africa Proactive Recruitment Full timeOur client based on Green Point is looking for a Central Reservations Consultant to join their Sales team. This is an exciting opportunity for someone who is looking to be part of a successful team. You will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service. Main Responsibilities...
-
Central Reservations Agent
2 months ago
Cape Town, South Africa Newmark Hotels Full time**JOB TITLE** Central Reservations Agent **OVERVIEW** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may...
-
Reservations Agent
6 months ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full time**To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...
-
Central Hotel Reservations Agents
6 months ago
Cape Town, South Africa The Right Company Full time**CENTRAL HOTEL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills....
-
Central Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn experienced Accommodation Reservationist is sought to join this team, based in their Central Reservations Office. **Responsibilities**: - Making reservations for the Hotel and preparing rate proposals. - Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a...
-
Reservations Agent
1 month ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full timeTo Apply: Send your CV to resman@lionroars.com with the Subject Line: 'Your Name' / 'Reservationist Application.' Be sure to include both your current and your expected salary in the email body. Please also indicate your earliest possible start date. The Role We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the...
-
Reservation Agent
7 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservation Agent** Position Summary: Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the...
-
Reservations Agent
7 months ago
Cape Town, South Africa Neighbourgood Full timeNeighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...
-
Reservations Agent
2 months ago
Cape Town, South Africa Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...
-
Central Reservations Agent
8 months ago
Cape Town, South Africa HotelJobs.co.za Full timeA vacancy exists within the Reservations Team for a well presented, hard working individual with excelent interpersonal skills and the ability to work in a highly pressurised environment. Your primary responsibility will be to facilitate the promotion, sales and booking of the hotels products and services. Excellent customer service orientation. Creative...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeLuxury Hotel Group-Cape Town **Requirements**: - Minimum 2-3 years’ Hospitality experience in a similar position - Opera experience - Essential - Quality focused - Great communication skills, written and verbal - Energetic and friendly personality - A positive and professional attitude - Exceptional time management, communication skills, and customer...
-
Reservations Agent
3 weeks ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for an experienced **Reservations Agent** to join the team a luxurious 5-star hotel in the heart of Cape Town. As a Reservations Agent you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and...