Reservations Agent
6 months ago
Join Rest Easy and be part of a team that values teamwork, laughter, and delivering exceptional guest experiences. Our personalized approach to hosting goes beyond a mere lockbox, as we believe in creating connections and providing a warm welcome to our guests. By meeting them in person and offering tailored recommendations, we ensure they have a memorable stay. If you have a growth mindset, are self-driven, and enjoy learning, trying, failing, listening, and growing, we want you on our team. Motivating others and fostering a positive company culture are also key qualities we value.
We are currently seeking an experienced Reservations Agent for our self-catering properties located in the Atlantic Seaboard and Cape Town CBD.
If you meet the following requirements, we encourage you to apply:
- Previous experience in the same or similar position
- Excellent communication skills, both written and spoken
- Reside within a 15km radius of the Atlantic Seaboard/CBD
- Familiarity with duties and procedures in self-catering apartments and/or Airbnb
- Grade 12 Hospitality qualification (advantageous)
As a Reservations Agent at Rest Easy, your duties will include:
- Be the go-to person for guests, handling all the ins and outs of reservations, arrivals, and departures, and sorting out any questions or concerns with a friendly touch.
- Make sure guests and our team are on the same page, organizing and coordinating all the nitty-gritty details to ensure a smooth stay.
- Get to know potential guests for our different places, getting to know their likes and dislikes.
- Keep our reservation systems up to date and make sure everyone on the team can find the info they need.
- Team up with other departments, like housekeeping and maintenance, to make sure guests get what they need.
- Keep the crew updated about guests arrival and checkout times.
- If guest’s let you know that something in their apartment is not up to standard or needs fixing, let the team know to get it sorted.
- Respond to guest reviews
This role is on-site, Monday to Saturday, with the occasional Sunday. (Rotating shifts).
**Benefits**:
- Lot’s of opportunities for growth
- 21 days paid time off
- A passionate and driven team who value one another and build each other up
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