Reservations Agent

2 weeks ago

Cape Town, South Africa Belmond Full time

As a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

- Making reservations for the Hotel and preparing rate proposals.
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
- Answer reservations calls in a pleasant and courteous manner, in accordance to LQA standards.
- Up-selling, when appropriate, by informing guests of special packages, or higher room category.
- Assist & maintain an efficient administration system within the department.
- Ensure all quotations are followed up on a regular basis to ensure maximum revenue.
- Ensure the ability to manage small room blocks.
- Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Inform other departments and follow up with regards to special instructions / facilities.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily.
- Assist with booking of transfers, and other outlet requests and reservations such as afternoon tea etc.
- Report any rate, system discrepancy to the Reservations Manager and any overbookings.
- Inform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agents.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
- Making sure all internal worksheets are actioned and updated daily, such as the PM sheet, Paygate payments, un-allocated deposits etc.

Requirements

What You Bring:

- Diploma / Degree from a reputable hotel school – advantageous.
- 2 years’ experience in Front Office or Reservations.
- Excellent telephone etiquette and verbal communication skills.
- Strong organisational skills and a high level of attention to detail.
- Strong computer proficiency and email communication skills.
- Ability to work without supervision.
- Customer service skills.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

  • Reservations Agent

    3 weeks ago

    Cape Town, South Africa Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...

  • Reservations Agent

    8 hours ago

    Cape Town CBD, South Africa Arvo Pty Ltd Full time

    Reservations Agent About Our Client: Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience. Role Overview: As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role...

  • Reservations Agent

    4 months ago

    Cape Town, South Africa Lion Roars Hotels & Lodges Full time

    **To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...

  • Reservations Agent

    4 months ago

    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is seeking a dynamic and customer-focused Reservations Agent to join their team. The Reservations Agent will be responsible for handling reservations inquiries, providing accurate information to guests, and ensuring seamless booking experiences. **Responsibilities**: - **Reservation Management**: - Provide personalized assistance to guests,...

  • Reservations Agent

    2 weeks ago

    Cape Town, South Africa Arvo Full time

    Reservations AgentAbout Our Client:Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience.Role Overview:As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role is...

  • Reservations Agent

    2 weeks ago

    Cape Town, South Africa Arvo Full time

    Reservations AgentAbout Our Client:Our client offers living and workspace solutions that allow members to thrive. Their goal is to create innovative spaces that enhance the living and working experience.Role Overview:As the Reservations Agent, you will be the first point of contact for customers, managing reservations across various platforms. Your role is...

  • Reservations Agent

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an energtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two if its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior written...

  • Reservations Agent

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An upmarket hostel company is seeking an eneregtic, friendly, fun and experienced **Reservations Agent **to assist with reservation services for two of its properties located in Cape Town. **Minimum qualifications**: - Matric - Hotel school diploma or similar - Experience in a similar role in the hotel industry **Knowledge and skills**: - Superior...

  • Group Reservations Agent

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Group Reservations Agent** -** **Fantastic vacancy for a Group Reservations Agent **, iconic hotel group with great opportunities of development **Objective of the Role** Reporting to the Reservations Manager and working closely with the Revenue Manager, the Group Reservations Agent will be the first point of contact for our guests. It is of utmost...

  • Reservations Agent

    4 months ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Reservations Agent (10204) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Central Reservations Agent

    4 months ago

    Cape Town, South Africa Totalstay Full time

    The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...

  • Reservations Agent

    4 weeks ago

    Cape Town, South Africa Belmond Full time

    As a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...

  • Reservations Agent

    4 weeks ago

    Cape Town, South Africa Belmond Management Full time

    As a Reservations Agent at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If...

  • Central Reservations Agent

    5 months ago

    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...

  • Reservations Agent

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Join Rest Easy and be part of a team that values teamwork, laughter, and delivering exceptional guest experiences. Our personalized approach to hosting goes beyond a mere lockbox, as we believe in creating connections and providing a warm welcome to our guests. By meeting them in person and offering tailored recommendations, we ensure they have a memorable...

  • Central Reservations Agent

    2 months ago

    Cape Town, South Africa Totalstay Full time

    **About the Role**: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of extranets...

  • Central Reservations Agent

    4 weeks ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    Job Title: Central Reservations AgentWe are seeking a highly skilled and experienced Central Reservations Agent to join our Sales team at Proactive Recruitment. As a Central Reservations Agent, you will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service.Main ResponsibilitiesAdministration:...

  • Central Reservations Agent

    3 weeks ago

    Cape Town, Western Cape, South Africa Proactive Recruitment Full time

    Central Reservations Agent Job DescriptionWe are seeking a highly skilled Central Reservations Agent to join our Sales team at Proactive Recruitment. As a Central Reservations Agent, you will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service.Main ResponsibilitiesAdministration: Maintain the...

  • Cluster Reservation Agent

    5 months ago

    Cape Town, South Africa Hyatt Regency Cape Town Full time

    Summary **Position Summary**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly...