Lodge Manager
3 weeks ago
Key Responsibilities:
- Manage lodge operations and ensure high levels of guest relations, providing a welcoming "at home" experience.
- Lead and develop lodge staff, focusing on morale, skills development, and adherence to service excellence standards.
- Support human resources functions, including recruitment, onboarding, and performance management.
- Maintain the highest standards of housekeeping, gardening, and maintenance.
- Ensure effective financial management through diligent administration of orders and stock control.
- Facilitate communication among departmental teams to meet guest needs and ensure smooth operations.
- Oversee concierge and reception duties, ensuring exceptional service quality.
- Promote sustainability practices within lodge operations and support conservation efforts.
Qualifications:
- Minimum of 6 years of work experience, including management in a recognized five-star hotel or world-class lodge.
- High standards of service excellence and a passion for the hospitality industry.
- Exceptional knowledge of Food and Beverage preparation and terminology, including dietary awareness.
- Strong financial management skills.
- Fluent in English; a second language is preferable.
- Good computer literacy and reporting skills.
- Excellent management and communication abilities.
- Understanding of basic labor law and disciplinary procedures.
- A developmental approach to staff training and growth.
- Awareness of housekeeping and maintenance procedures.
- Knowledge of current trends in the food and lodge industries.
- Attention to detail, assertiveness, patience, and strong organizational skills.
- Valid Drivers License.
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