Lodge Manager
4 weeks ago
**Lodge Manager - Prestigious Private Game Lodge - Hoedspruit**
**Synopsis**:
**Description**:
The Lodge Manager will work closely with the General Manager, playing a key role in overseeing the lodge’s daily functions and ensuring optimal performance across all departments. This position demands a proactive and service-oriented individual who can lead a team and drive operational excellence in hospitality services, customer satisfaction, and business profitability.
**Key Responsibilities**:
- Support the General Manager in all aspects of the lodge's operations, including financial planning, human resources, food and beverage management, and rooms division.
- Ensure all departments are running efficiently, meeting high productivity levels and maintaining the lodge’s quality standards.
- Lead daily meetings and communicate initiatives from senior management to staff.
- Analyze, develop, and implement policies and procedures to improve operational effectiveness and guest satisfaction.
- Assist with budgeting, business plans, and identifying new profit opportunities while mitigating potential risks.
- Act as a liaison between the lodge’s staff and management, resolving any internal or external grievances.
- Monitor staff performance, conduct regular performance reviews, and enhance employee productivity through development and motivational techniques.
- Continuously research and implement ways to improve lodge operations while preserving the property's high standards of service.
**Minimum Requirements**:
- Grade 12 certificate
- Relevant tertiary qualification in Hospitality, Tourism, or Business Management (NQF 6 level)
- 2-3 years of experience in a Lodge Manager or Senior Management position
- Experience in finance, human resources, food and beverage, and/or rooms division is essential
- Proven management and supervisory skills, with a focus on team leadership
- Excellent problem-solving, judgment, and decision-making abilities
- Strong business acumen with strategic leadership capabilities
- Exceptional written and verbal communication skills
- Resilience and the ability to work well under pressure
**Competencies**:
- High customer service orientation
- Strong interpersonal and relationship-building skills
- Excellent negotiation, influencing, and networking abilities
- Ability to drive performance and continuously seek improvement opportunities
**Please Note**:
- Preference will be given to individuals meeting the client’s employment equity targets.
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